Senior Technical Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

XCEED · 2 weeks ago

Senior Technical Support Specialist

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$55K/yr - $85K/yr
date5+ years exp

XCEED is a growing employee-owned IT company providing IT support and services to businesses throughout North Carolina and the US. They are seeking a Senior Technical Support Specialist to provide advanced support, lead projects, and consult with small-to-midsize business clients in various IT environments.

AppsBig DataEventsMedia and EntertainmentMobileNightlifeSaaS
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Provide Tier 2/3 support for desktops, servers, networks, cloud services, and cybersecurity
Lead and execute infrastructure and cloud projects (migrations, deployments, upgrades)
Build trusted relationships with clients through exceptional service and technical leadership
Manage and support environments built on Microsoft 365, Windows Server, Active Directory, and Azure AD
Use RMM and PSA tools like NinjaRMM, Huntress, and Halo for monitoring, automation, and ticketing
Document systems, configurations, and SOPs in Hudu or similar platforms
Mentor junior team members and contribute to team knowledge and process improvements

Qualification

Microsoft 365Windows ServerNetwork configurationCloud servicesIT project managementActive DirectoryPowerShellVoIP platformsCybersecurity toolsCertificationsDocumentation skillsCommunication skills

Required

5+ years of professional experience in IT support, systems administration, or MSP work
Strong technical foundation in Microsoft 365, Exchange Online, Azure AD
Strong technical foundation in Windows Server, Group Policy, DNS/DHCP
Strong technical foundation in network configuration and troubleshooting (firewalls, VPNs, VLANs)
Strong technical foundation in desktop and application support (Windows/macOS)
Experience managing and delivering IT projects
Excellent communication and documentation skills
A proactive, self-starting mindset with a customer-first attitude

Preferred

Familiarity with PowerShell or other scripting is a plus
Experience with VoIP platforms (e.g., 3CX, RingCentral)
Familiarity with cybersecurity tools (EDR, MFA, compliance frameworks, SIEM)
Experience with cloud migrations, backup solutions, or SaaS integration
Certifications (a plus): Microsoft (MCP, MCSA, MS-900, AZ-104, etc.)
Certifications (a plus): CompTIA (A+, Network+, Security+)
Certifications (a plus): Cisco (CCNA), Fortinet, or other vendor-specific credentials

Benefits

401(k) with company matching
Health, dental, and vision insurance
Health savings account (HSA)
Life insurance
Paid time off
Parental leave
Flexible schedule
Tuition reimbursement
Professional development assistance
Retirement plan

Company

XCEED

twittertwittertwitter
company-logo
Xceed's mission is to bring people together to live memorable going out experiences.
dateFounded in 2014
location
Barcelona, Catalonia, ESP
people-size11-50 employees
web-link
http://xceed.me

H1B Sponsorship

XCEED has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (34)
2023 (23)
2022 (47)
2021 (35)
2020 (29)

Funding

Current Stage
Early Stage
Total Funding
$5.15M
Key Investors
Trind Ventures360 Capital
2022-11-22Series Unknown· $2.06M
2019-11-20Seed· $2.22M
2016-12-25Convertible Note· $0.26M

Leadership Team

leader-logo
Mattia Franco
Founder & CEO
linkedin
leader-logo
Davide Villano
Co-founder and CDO
linkedin

Recent News

Trind.vc
Trind leads €2 million round of Barcelona-based nightlife technology company Xceed
2025-03-06
PE Hub
SFEP-backed Xceed invests in Acclaim Foodservice
2024-12-17
Company data provided by crunchbase