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Xerxes Global · 1 week ago

Client Experience & Growth Manager

Bloomington, MN

Full-time

Onsite

Mid, Senior Level

5+ years exp

Xerxes Global is a creative collective specializing in audiovisual content production. They are seeking a Client Experience & Growth Manager to serve as the primary liaison between clients and production teams, focusing on relationship management and business development.

FinanceFinancial ServicesVenture Capital

Responsibilities

Serve as the primary liaison between clients and our global production teams

Translate client vision, goals, and feedback into clear direction for creatives and editors

Manage relationships across the full client lifecycle, from kickoff to delivery and beyond

Maintain and grow our existing book of business by making clients feel heard, supported, and valued

Solve problems collaboratively and proactively—no surprises, no dropped balls

Identify natural upsell opportunities through conversation, curiosity, and trust—not pressure

Help clients see new ways production can support their evolving goals

Represent the studio at networking events, client meetings, and industry gatherings

Host studio tours and help turn happy clients into a strong referral network

Actively build new relationships with a “service heart”—seeking to help, not hard-sell

Bring client insights back to leadership to help shape new offerings and capabilities

Ensure alignment between what is sold and what is delivered—protecting the studio’s reputation

Stay curious and continue learning about production trends, formats, and storytelling approaches

Collaborate cross-functionally with leadership, creative teams, and operations

Qualification

Account ManagementClient ServicesCreative Problem-SolvingVerbal CommunicationWritten CommunicationEmotional IntelligenceNetworkingCreative Services ExperienceActive Listening