Blood Collection Staff - Customer Service jobs in United States
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American Red Cross · 6 hours ago

Blood Collection Staff - Customer Service

The American Red Cross is the world's largest humanitarian network, and they are seeking Blood Collection Staff to assist with the blood collection process. This role involves collaborating with a team to create a welcoming environment for donors, ensuring safety during blood collection, and transporting equipment to various donation sites.

Health CareHumanitarianNon ProfitTraining

Responsibilities

Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles

Qualification

Customer service experienceBasic computer skillsEffective verbal communicationPhlebotomy experienceManual dexterityTeam collaborationDetail-orientedLeadership experience

Required

High school diploma or equivalent is required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with a good driving record is required
DOT certification is required, you must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
Basic computer skills are required
Must be proficient with Microsoft office applications

Preferred

Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience

Benefits

Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

Company

American Red Cross

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American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities.

Funding

Current Stage
Late Stage
Total Funding
$43.31M
Key Investors
Kia MotorsAvista foundationAmerican Water Charitable Foundation
2025-05-12Grant
2025-04-21Grant· $0.01M
2025-04-17Grant· $0.01M

Leadership Team

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Gail McGovern
President & CEO
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Mary J. Barneby
Regional CEO American Red Cross Greater New York
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Company data provided by crunchbase