Osceola Medical Center · 3 weeks ago
Patient Financial Counselor
Osceola, WI, US
Full-time
Onsite
New Grad, Entry LevelOsceola Medical Center is seeking a Patient Financial Counselor to work with patients and guarantors in managing payments and financial assistance options. The role involves educating patients about their financial obligations and collaborating with payers to ensure coverage.
Health CareMedicalPharmaceutical
Responsibilities
Answers incoming phone calls to Patient Financial Services
Assists patients and resolve billing issues. Identifies and monitors delinquent accounts
Obtains payment for all charges by following up with patient using various methods of communication
Sets up payment plans with patients. Forwards non-responsive accounts to collections
Remains up-to-date and knowledgeable about collections and insurance information through seminars and insurance bulletins or websites
Monitors age of accounts. Obtains payment for all charges by making phone calls and sending letters or statements
Maintains accurate records
Completes estate filing and follows up on bankruptcy
Reviews, reconciles, investigates and resolves account discrepancies. Determines refunds if applicable
Qualification
Required
High School Diploma or equivalent, required
Knowledge of collections, collection laws, policies and procedures
Understanding of healthcare billing and reimbursement practices
Knowledge of patient registration and scheduling
Knowledge of medical terminology and health insurance
Strong verbal, written and interpersonal skills
Problem-solving
Taking initiative
Developing and maintaining effective relationships with partners inside and outside the organization
Examine documents for accuracy and completeness
Demonstrate ability to deal diplomatically and calmly under stress
Plan, organize and multitask
Work independently and as part of a team
Work cooperatively and respectfully with others
Ability to handle confidential information with discretion
Ability to listen to patients' concerns and access resources to help them
Preferred
Experience in a clinic and/or hospital setting, preferred
Experience in working with insurance posting, collections, and patient payments, preferred
Customer service experience, preferred
Company
Osceola Medical Center
Osceola Medical Center provides healthcare services such as anticoagulation, diabetes, general care management, birth center and pharmacy.
Founded in 1932
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Frenz, M.D.
Chief Medical Officer
Jennifer LeBlanc
ACNO
Company data provided by crunchbase