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Pivot Bio · 1 day ago

Customer Success Specialist

St. Louis, MO

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

2+ years exp

Pivot Bio is pioneering game-changing advances in fertilizer technology, dedicated to providing new solutions for farmers to improve yield. The Customer Success Specialist will manage inbound calls and emails, identify customer needs, and ensure timely responses to support smooth seasonal operations while delivering a high-quality customer experience.

AgricultureAgTechBiotechnologyCleanTech

Growth Opportunities

Responsibilities

Answer inbound customer calls on the mainline and respond to incoming emails in a timely and professional manner

Identify customer needs and route inquiries to the appropriate internal team member

Create, update, and manage cases in Salesforce, ensuring complete and accurate information is captured

Monitor the Customer Success case queue, respond to requests and/ or distribute to the correct stakeholder

Support the entry of sales orders and incentive exceptions

Collaborate with internal teams and territory customer success reps to ensure smooth handoffs and timely responses

Escalate urgent or complex issues to appropriate team members or leadership as needed

Assist with reporting, data clean-up, and other tasks as assigned

Maintain a high level of professionalism and deliver excellent customer experience at all touch points

Qualification

SalesforceCustomer Relationship ManagementAgricultural knowledgeCustomer experienceCommunication skillsTeamworkProject management

Required

Minimum of 2 years of work experience in a customer-facing role

AA or AS or relative experience required

Must be authorized to work in the United States

Exceptional communication skills, with the ability to clearly convey information, actively listen, and ensure alignment between internal teams and customers

Ideal candidates should have a baseline knowledge and understanding of agriculture, crops, seed, bioscience, or biochemistry

Customer Relationship Management (CRM) system experience or willingness to learn

Customer experience oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities

Customer focused, with the ability to identify and satisfy the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers

Excellent direction setting, prioritization and project management skills

Must have a valid driver's license