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K2 Services · 1 day ago

Information Technology Trainer, Client Training Services

Chicago, IL

Full-time

Hybrid

Senior Level

5+ years exp

K2 Services is a company that supports leading law firms by providing exceptional training experiences for their end users. As an Information Technology Trainer, you will develop and deliver high-quality training programs across various technology applications, enhancing the efficiency of legal operations.

ConsultingInformation Technology

Responsibilities

Develop, customize, and deliver effective training sessions tailored to legal professionals, covering core technology and productivity tools, new hire onboarding, continuous skill development, and training aligned with IT initiatives

Create training courses and design professional training resources including eLearning, quick reference guides, reference manuals, and microlearning videos

Utilize instructional design processes with analysis, design, development, implemented implementation, to evaluation (ADDIE model)

Serve as a key contributor in firmwide IT deployments, including testing of new software and laptop images, collaborating with engineers to troubleshoot issues, and providing end-user support and training

Conduct training needs analysis to identify skill gaps and propose targeted learning solutions

Facilitate multiple simultaneous training projects, balancing deadlines with attention to detail

Provide ongoing training recommendations to stakeholders to align with business needs and user proficiency

Track and report on training effectiveness, including user feedback and system adoption metrics

Manage training administration, such as registration, records, and communications, while promoting upcoming learning opportunities

Handle the administration of the client’s Learning Management System

Provide end-user support as appropriate for software related questions

Qualification

IT training experienceInstructional designMicrosoft Office SuiteLearning Management SystemAdult learning principlesVideo creation softwareVirtual training platformsClient rapportEthical standardsDiversity commitmentCommunication skillsOrganizational skillsAttention to detail

Required

Proven experience as an IT trainer, with a minimum of 5-7 years of technology training experience, preferably in law firms or corporate legal departments

Have delivered training leveraging all mediums, i.e., one-on-one, group, remote, and eLearning within a law firm or professional services environment

Minimum of 2-3 years of end-user technical support experience

Experience in instructional design and the development of training curriculum

Proficiency in desktop productivity software and systems commonly found in professional services/law firm environments, including Microsoft Office Suite, Adobe Acrobat, Kofax Power PDF, MS Teams, Copilot, iManage Work 10, NetDocuments, Litera and BigHand applications, comparison and workshare applications

Knowledge of the common practices, procedures, and techniques used in the legal practice

Experience with adult learning principles and training approaches

Proficiency in using virtual training platforms (e.g., Microsoft Teams, Zoom, etc.)

Possess strong writing and presentation skills, excellent communication abilities, and an attention to detail

Ability to establish good rapport with client

Ability to manage multiple projects simultaneously with strong organizational skills

High ethical standards and commitment to confidentiality and data security

Dedication to K2 Values: Respect, Accountability, Collaboration, Innovation, Service Orientation

Commitment to diversity, equity, and inclusion

Bachelor's in Education, Learning & Development, Instructional Design, Organizational Development, Human Resources, or Informational Systems

Preferred

Experience preferred in utilizing and/or administering a Learning Management System

Proficiency preferred in use of typical remote access technologies (VPN, virtual desktops) and service management/ticketing platforms (e.g., ServiceNow)

Experience with authoring and video creation software (e.g., Articulate, Camtasia or Adobe Captivate)

Credentials / Certifications: Microsoft Office/M365 and iManage Work 10 preferred. ITIL certification a plus

Travel: Up to 10% travel may be required

Company

K2 Services

K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry.

Founded in 1989

Chicago, Illinois, USA

201-500 employees