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Center for Diagnostic Imaging (CDI) · 1 week ago

IT Service Desk Support Specialist

Saint Louis Park, MN

Full-time

Onsite

Entry Level

$20.70/hr - $28.44/hr

1+ years exp

RAYUS Radiology is looking for an IT Service Desk Support Specialist to join our team. The role involves providing first-line technical support for radiology and operations departments, assisting end-users with technical issues related to radiology information systems and medical imaging technologies.

Electronic Health Record (EHR)Health CareHealth DiagnosticsHospitalMedicalMedical Device

Responsibilities

Serve as the initial point of contact for radiology staff experiencing technical issues with hardware, software, and medical imaging systems

Provide timely and effective solutions or escalate to higher-level support as needed

Diagnose and resolve basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment

Utilize knowledge of RIS, PACS, and other relevant systems to address user concerns

Log and track all support requests received either via phone call queue or through the self-service portal in the IT Service Management System (ServiceNow)

Ensure accurate documentation of issues, resolutions, and user interactions to maintain comprehensive records

Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices

Ensure that all systems are up-to-date and functioning properly

Manage user access and permissions through systems like Microsoft Active Directory

Assist with password resets and account lockouts to maintain secure access to IT resources

Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues

Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information

Follow established protocols for data protection and system access

Work closely with IT teams and other departments to resolve complex issues and improve overall system performance

Participate in training sessions and meetings to stay informed about system updates and best practices

Qualification

Technical SupportRadiology Information Systems (RIS)Picture ArchivingCommunication Systems (PACS)IT Service Management (ServiceNow)Microsoft Active DirectoryCompTIA A+End User SupportSystem TroubleshootingUser Account ManagementComplianceSecurityCollaboration

Required

Associate's degree in information technology, computer science, or an applicable related field

One (1) year experience in an end user IT support role

Occasional travel between departments may be necessary

Some travel is required between sites; a reliable means of transportation is required

Preferred

Experience in an end user IT support role within a healthcare setting

Two (2) years' experience in an IT support role, preferably in a healthcare setting

IT Certifications (e.g., CompTIA A+)

Benefits

Medical, dental and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Company

Center for Diagnostic Imaging (CDI)

As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.

Founded in 1981

Minneapolis, Minnesota, USA

1001-5000 employees