Enru Logistics · 3 weeks ago
Strategic Planning Manager
Bolingbrook, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
5+ years expEnru Logistics is looking for a Strategic Planning Manager to sit onsite in Bolingbrook, IL. As a Strategic Planning Manager, you will play a pivotal role in ensuring the satisfaction of our clients, maintaining an efficient customer and operations operation while balancing the relationships of our carrier partners.
Transportation/Trucking/Railroad
Responsibilities
Lead, train, and motivate a team of representatives to provide exceptional service
Set performance standards, conduct regular evaluations, and provide feedback and coaching to team members
Ensure adequate staffing levels and manage work schedules to meet service demands
Build and maintain strong client relationships by understanding their needs, addressing inquiries, and resolving issues promptly
Serve as the primary point of contact for key clients and handle escalated customer concerns
Identify opportunities for upselling or cross-selling additional logistics services
Continuously evaluate and streamline customer service processes to enhance efficiency and effectiveness
Implement best practices to optimize customer service operations and ensure on-time delivery and order accuracy
Collaborate with other departments to enhance overall logistics service quality
Develop, track, and report on key performance indicators (KPIs) to measure department performance
Analyze data to identify trends, areas for improvement, and opportunities for innovation
Provide training and development opportunities for your team to improve their skills and product knowledge
Keep the team updated on industry trends and best practices
Facilitate communication between the customer operations team and other departments to ensure a seamless logistics process
Prepare reports and presentations for management, clients, and carrier partners
Performs other related duties and participates in special projects as assigned
Qualification
Required
Bachelor's degree in business, logistics, or a related field or equivalent experience
5+ years of experience in an operations management role within the logistics industry
5+ years of experience in the supply chain, logistics, package/ freight industry
Excellent leadership and interpersonal skills
Strong problem-solving and decision-making abilities
Experience with Transportation planning systems
Exceptional communication and negotiation skills
Knowledge of logistics operations, industry regulations, and market trends
Proficiency in MS Office
Proficiency in PBI/Data Warehouse tools
Preferred
Experience with WMS or Company ERP systems is a plus
Company
Enru Logistics
We are specialize in consolidation and seamless transportation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Saunders
Senior Vice President & Chief Financial Officer
Garret F.
Chief Digital Officer
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