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Hines · 1 day ago

Medical Intake / Call Center

Elgin, Illinois

Full-time

Hybrid

Entry Level

1+ years exp

Hines is a nationwide leader in personalized managed health care, dedicated to providing comprehensive services with excellence. The Medical Intake/Call Center role is essential for supporting the Utilization Review Department by collecting intake information and creating electronic patient files.

Health CareInsurance

Responsibilities

Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse

Collect demographic information in order to create patient file

Print, mail, fax and copy correspondence, as necessary

Other duties as assigned

Qualification

Data entryMedical terminologyComputer knowledgeMultiple line telephone systemsBilingualCustomer serviceProofreadingOrganizational skills

Required

High School Diploma or equivalent required

At least one year of professional office experience, experience in a healthcare environment required

Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems

Helpful and friendly telephone personality

Ability to proof written material accurately

Accurate data entry ability

Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader

Ability to work with a variety of professional staff and provide clerical backup as needed for that staff

Understanding of customer service

Preferred

Courses in computers, medical terminology, data entry, word processing, and secretarial training desired

Bi-lingual helpful but not required

Benefits

Quarterly bonus eligible!

Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance.

Critical Illness, accident insurance and flexible spending also available!

401k plan with company match, fully vested after 1 year.

No weekends and nights!

Paid Holidays

Work-life balance.

Remote/hybrid setting (once trained)

Shift Differential Available for this shift!

Company

Hines

Hines, a member of the Global Excel family, has built it's reputation as an industry leader, founded on over three decades of innovative and professional healthcare excellence.

Founded in 1987

Elgin, Illinois, USA

201-500 employees