General Dynamics Information Technology · 2 days ago
Systems Administrator Tier I_ TS/SCI with Polygraph
Las Cruces, NM
Full-time
Onsite
Entry Level
$77K/yr - $86K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government and intelligence community. They are seeking a Systems Administrator Tier I to manage the functionality and efficiency of computer systems, providing IT Service Management and troubleshooting support to customers.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems
Provide IT Service Management functions and first level troubleshooting to all customers
Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations
Analyze, diagnose, and isolate failures to hardware
Directly replace or coordinate replacement of hardware failures
Collect data for proper escalation and resolution by Tier 2/3
Perform network management services to include monitoring network device health and status, monitoring network performance and utilization optimization
Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc
Perform modifications to authorized user lists, user profiles, and file system maintenance
Understand all ITSM processes and documents work accurately and effectively through the use of a ticketing system
Perform visual inspections of hardware and document/report all findings
Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines
Manage account requests and provide account management responsibilities for personnel on numerous systems
Know all functional leads and technicians for all the managed systems by the program
Understand local site command and hierarchy
Know POC's for systems that the Program does not have responsibility for
Interface with customers and government officials
Participates in special projects as required
Qualification
Required
Top Secret SCI + Polygraph clearance
3 + years of related experience
US Citizenship Required
CompTIA Security+ CE or CCNA-Security certification
DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date
Technical Training, Certification(s) or Degree with 3+ years of experience technical discipline, or the equivalent combination of education, technical certifications, training, or work experience
3+ years of directly related experience in systems administration and analysis
Ability to perform IT Service Management functions and first level troubleshooting
Ability to analyze, diagnose, and isolate failures to hardware
Ability to perform network management services
Ability to perform OS monitoring, COTS software monitoring, custom software monitoring
Ability to manage account requests and provide account management responsibilities
Ability to interface with customers and government officials
Ability to understand all ITSM processes and documents work accurately and effectively through the use of a ticketing system
Ability to understand local site command and hierarchy
Ability to know POC's for systems that the Program does not have responsibility for
Ability to perform visual inspections of hardware and document/report all findings
Ability to understand the Program Service Level Agreements (SLA)
Preferred
UNIX/LINUX System Administration
Windows System Administration
Security+ CE Certification preferred
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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