Zenoti · 1 week ago
Senior Product Specialist (SaaS onboarding and implementation)
United States
Full-time
Remote
Senior Level, Lead/Staff
$80K/yr - $100K/yr
10+ years expZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. The Senior Product Specialist will analyze business requirements and translate them into Zenoti product features for adoption by existing customers, ensuring effective training and increased adoption of solutions.
BillingCloud Data ServicesCRMEnterprise SoftwareMarketingPoint of SaleSaaSSchedulingSoftware
Responsibilities
Partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution
Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue
Independently handle customer adoption procedures while delivering excellent customer service
Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations
Drive proofs of concept and pilots for high-priority and complex customers
Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan
Address customer issues and concerns in a timely manner to ensure customer satisfaction
Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning
Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products
Work and communicate across groups and articulate the needs for compliance and risk management
Qualification
Required
10 years of experience in Implementation and support of Enterprise SaaS products
Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions
Strong business consulting experience or equivalent in an external customer facing role
Proven fast learner of enterprise applications, experience in implementing cloud solutions
Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions
Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding
Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
Strong ability to demo/train and deliver excellent customer presentations
Strong logical, analytical and problem-solving skills
Ability to learn new skills and operate in a fast-paced and changing environment
Preferred
Good to have knowledge of accounting principles, inventory management, and business processes optimization
Experience in the wellness/spa industry is a plus
Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry
Benefits
Attractive compensation.
Unlimited Vacation
Company
Zenoti
Zenoti is a provider of cloud-based software for the spa and salon industries.
501-1000 employees
H1B Sponsorship
Zenoti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$331MKey Investors
TPGAdvent InternationalSteadview Capital
2021-06-07Series D· $80M
2020-12-15Series D· $160M
2019-08-22Series Unknown· $20M
Leadership Team
Sudheer Koneru
Founder and CEO
Neal Singh
President & Chief Operating Officer
Recent News
2025-12-02
Company data provided by crunchbase