Genpact · 2 weeks ago
Vice President, Relationship Management
Chicago, IL
Full-time
Hybrid
Director/Executive
$200K/yr - $250K/yrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Vice President, Relationship Management role focuses on managing relationships with existing and potential clients to drive growth and satisfaction while leveraging AI-driven solutions.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Understanding customer needs and translate them into winning proposals for Genpact and its customer
Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers
Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact
Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering
Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact
Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to add value to the customer
Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
Cross-selling all Genpact products to the customers and drive higher growth penetration
Becoming a key intermediary between global delivery team and the customer
Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical
Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry
Playing a key role in providing timely and high quality RFX responses
Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability
Providing Market Intelligence for costing on proposals
Partnering with Genpact offshore delivery teams to create effective deal solutions
Qualification
Required
Demonstrable experience of managing clients and doing end to end deals
Proven success in driving higher growth penetration with deals of $5M TCV or larger
Extensive years of services business experience with some years as account manager at a strategic level
Fortune 500 company experience
MBA or advanced degree in related field
Strategic consulting expertise or practice at a large consulting firm
Program Management experience
Preferred
Experience with working either in/for Manufacturing or Industrial sector industries/clients
Experience and cultural adaptability to work across countries and succeed in a global organization
Strong oral and written communication skills and executive presentation skills in English
Ability to interface at all levels of an organization (including senior leaders in a variety of functions)
Sound financial & commercial Business Understanding
Benefits
Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Work in an environment where governance, transparency, and security are at the core of everything we build
Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
Company data provided by crunchbase