Versant Health · 1 day ago
Supervisor, Provider Data Management
Troy, NY
Full-time
Onsite
Entry, Mid Level
2+ years expVersant Health is one of the nation’s leading administrators of managed vision care, serving millions of clients' members nationwide. The Supervisor of Provider Data Management is responsible for overseeing the PDM team, ensuring accurate provider data updates and driving process improvement opportunities while acting as a liaison between the PDM team and cross-functional partners.
EyewearHealth CareInsurance
Responsibilities
Conduct daily routines to assess key metrics, including associate availability, incoming request volume, and current queue inventories to maintain database integrity
Triage the daily operations of the PDM team, managing workflows, assigning tasks, and monitoring queues to ensure adherence to established Service Level Agreements (SLAs)
Function as a Subject Matter Expert (SME) on provider data, leading root cause analysis on data errors and implementing corrective and preventative action plans
Ensure provider data is following all relevant federal and state regulations, including CMS, NCQA standards, and client agreements by developing and maintaining standards for database integrity and quality assurance
Develop and maintain comprehensive process documentation, training materials, and standard operating procedures (SOPs) for the PDM team
Drive quality program adherence and provide coaching based upon the data made available by way of the program
Engage in training and education opportunities to improve quality and effectiveness
Act as a liaison and foster collaborative relationships for internal departments and external partners, resolving escalated issues and ensuring a seamless flow of provider data
Lead discussions with management to align on daily priorities, resource deployment, and clearly communicate all new assignments and delivery commitments to the PDM associates
Assemble and deliver an operational dashboard to PDM leadership to guide team priorities, resource deployment and KPIs
Actively review and react to feedback from audits, error logs and quality metrics, translating insights into actionable steps for the team
Perform other duties as the needs of the organization necessitate
Qualification
Required
Bachelor's degree in business, Health Care Management or other related field preferred or in lieu of a degree, an equivalent combination of work experience and education
Previous supervisory experience in a relevant operational environment preferred
2 years of experience in provider/network data management or a related healthcare setting
Experience with ticketing systems, CRM, dashboard/data visualization tools
Strong analytical skills with the ability to interrogate large datasets and identify trends
Strong oral and written communication skills
Excellent analytical ability
Proficient in Microsoft Office suite
Benefits
Health and dental insurance
Tuition reimbursement
401(k) with company match
Pet insurance
No-cost-to-you vision insurance for you and your qualified dependents
Company
Versant Health
Versant Health offers eye health and vision care plan for members, clients, brokers, and eye care professionals.
1001-5000 employees
H1B Sponsorship
Versant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (2)
2022 (6)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2020-09-17Acquired
Leadership Team
Kia Lindsay
Chief People Officer
Neelam Gor
Chief Clinical Officer
Recent News
2022-04-28
Company data provided by crunchbase