Versant Health · 1 day ago
Senior Representative, Billing & Accounts Receivable
United States
Full-time
Remote
Mid, Senior Level
2+ years expVersant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. The Senior Representative, Billing & Accounts Receivable will support the core processes of the Billing and Accounts Receivable team, including customer invoicing, collections, and account reconciliation, while providing excellent customer service and resolving inquiries.
EyewearHealth CareInsurance
Responsibilities
Provide excellent customer service to internal and external customers of the Billing department
Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues
Research, reconcile, audit, resolve and make adjustments on accounts
Support entering daily cash receipts, billings and adjustments in various financial systems
Support the Collection letters process as needed
Reconcile Accounts Receivable transactions and group accounts to the General Ledger and AR Aging for month end close
Call or email past due accounts for collection
Assist in the setup of accounts for “new” clients to achieve their billing needs
Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities
Proficient in resolving issues and/or directing customers to the appropriate department for resolution
Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Support the creation of customer invoices in accordance with established procedures
Support the distribution of invoices to customers via billing portal, print and mail and email where necessary
Support creation of non-systemic invoices as needed for our HP/ASO/FFS populations
Pull support for semi and annual audits, prepare schedules and interact with auditors
Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
Effective communication with internal/external departments on issues
Assist in special projects and department initiatives as assigned
Assist and support process improvements for Billing and Accounts Receivables
Diffuse and escalate challenging situations
Regular reliable attendance is required
Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department
Qualification
Required
Minimum High School Diploma or GED required
2-3 years of Accounts Receivable experience required
2 years experience in the insurance, health, or vision care industry required
Experienced and very skilled in working with Microsoft Excel and Word, required proficiency with MicroSoft applications
Excellent verbal and written communication skills to communicate with clients via phone and written correspondence
Experience and ability to prioritize multiple tasks appropriately
Preferred
4-5 years of Accounts Receivable experience preferred
Preferred Associates degree in Accounting in related field or equivalent combination of Health Insurance company billing/AR experience and education
Benefits
Health and dental insurance
Tuition reimbursement
401(k) with company match
Pet insurance
No-cost-to-you vision insurance for you and your qualified dependents
Company
Versant Health
Versant Health offers eye health and vision care plan for members, clients, brokers, and eye care professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-09-17Acquired
Leadership Team
Kia Lindsay
Chief People Officer
Neelam Gor
Chief Clinical Officer
Recent News
2022-04-28
Company data provided by crunchbase