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Versant Health · 2 weeks ago

Senior Billing and Accounts Receivable Representative CV/CVX

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

2+ years exp

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of clients’ members nationwide. The Senior Billing & Accounts Receivable Representative will support the core processes of the Billing and Accounts Receivable team, including cash posting, customer invoicing, collections, and providing excellent customer service to both internal and external clients.

EyewearHealth CareInsurance

Responsibilities

Facilitate the creation of customer invoices in accordance with established procedures

Oversee the distribution of invoices to customers via billing portal, print and mail and email where necessary

Creation of non-systemic invoices as needed for our HP/ASO/FFS populations

Provide excellent customer service to internal and external customers of the Billing department

Supports the creation of bills for providers for negative balance and tower/excel charges

Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues

Research, reconcile, audit, resolve and make adjustments on accounts

Support entering daily cash receipts, billings and adjustments in various financial systems

Reconcile Accounts Receivable transactions to the General Ledger and AR Aging for month end close

Call or email past due accounts for collection

Assist in the setup of accounts for “new” clients to achieve their billing needs

Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives

Learn and follow departmental procedures which include, phone and R/T queue responsibilities and activities

Proficient in resolving issues and/or directing customers to the most appropriate department for resolution

Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements

Pull support for semi and annual audits,prepare schedules and interact with auditors

Responsible for identification of pending issues and bringing to the attention of the supervisor/manager

Effective communication with internal/external departments on issues

Assist in special projects and department initiatives as assigned

Assist and support process improvements for Billing and Accounts Receivables

Diffuse and escalate challenging situations

Regular reliable attendance is required

Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department

Qualification

Accounts Receivable experienceMicrosoft ExcelBilling processesInsurance industry experienceCommunication skillsCustomer serviceProblem-solvingAttention to detail