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Digital Federal Credit Union · 1 week ago

Consumer Loan Member Service Representative, Full-Time, Hybrid MA

Marlborough, MA

Full-time

Hybrid

Entry Level

$21.50/hr - $24.10/hr

1+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Consumer Loan Member Service Representative responsible for processing loan applications, preparing and disbursing loan closing documents, and providing excellent service to members and partners.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications

Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding

Follow appropriate procedures and guidelines to limit risk exposure. Review exceptions and escalate to supervisors when necessary

Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backs in order to finalize loans

Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners

Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken

Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership

Perform other job-related duties as assigned by Managers(s)