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Marketing.com · 3 weeks ago

CSR

Eureka, MO

Full-time

Onsite

New Grad, Entry Level

Marketing.com is seeking a Customer Service Representative to act as a liaison between team members, customers, sales, and manufacturing departments. The role involves managing production coordination, maintaining customer relationships, and ensuring fulfillment requirements are met while supporting revenue goals.

AdvertisingDigital MarketingEmail MarketingMarketingSocial Media Marketing

Responsibilities

Acts as an associate level liaison between team members, customers, sales, and manufacturing departments

Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers

Administers the production coordination function which may also include other related functions such as order entry and planning

Coordination with Sales Team for planning and execution of account events to achieve monthly, quarterly, and annual revenue budget for target accounts

Maintains customer relationships to support revenue goals

Administers the customer service function to effectively respond to customer and sales personnel inquiries and requests

Responds to customer requests for estimates, job status, reporting, and pricing

Manages production of materials through all stages of production, including but not limited to graphics, materials management, printing, assembly, warehousing, and fulfillment

Coordinates with other plants and support staff as needed

Negotiates schedules, pricing and specifications with internal and external customers and production areas to meet timeline, budget, and quality expectations

Utilizes data management and Microsoft Office skills to coordinate print jobs through the production process

Coordinate shipping and packaging requirements including scheduling, shipping, tracking, invoicing of third-party deliveries, labeling and label approvals with customer promotional operations and maintenance of a job status spreadsheet for accurate follow-up

Assumes responsibility for account documentation and data maintenance

Other duties as assigned

Qualification

Print production experienceData managementMicrosoft Office SuiteDirect Mail experienceProject managementAnalytical skillsColor visionOrganizational skillsProblem-solving skills

Required

The onsite CSR acts as an associate level liaison between team members, customers, sales, and manufacturing departments

Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers

Administers the production coordination function which may also include other related functions such as order entry and planning

Coordination with Sales Team for planning and execution of account events to achieve monthly, quarterly, and annual revenue budget for target accounts

Maintains customer relationships to support revenue goals

Administers the customer service function to effectively respond to customer and sales personnel inquiries and requests

Responds to customer requests for estimates, job status, reporting, and pricing

Manages production of materials through all stages of production, including but not limited to graphics, materials management, printing, assembly, warehousing, and fulfillment

Coordinates with other plants and support staff as needed

Negotiates schedules, pricing and specifications with internal and external customers and production areas to meet timeline, budget, and quality expectations

Utilizes data management and Microsoft Office skills to coordinate print jobs through the production process

Assumes responsibility for account documentation and data maintenance

H.S. diploma required

Experience preferably in Print Industry

Requires color vision

Preferred

Experience with Direct Mail and USPS requirements in commercial printing

College degree is an asset, bachelor's degree preferred

Strong Microsoft Office Suite skills (Excel, Outlook, Word)

Strong understanding of the Printing industry - print process/how it operates; product flow and supply chain logistics as they relate to printing production

Strong organizational, analytical, project management and problems solving skills