NationsBenefits · 3 weeks ago
Provider Support Specialist
United States
Full-time
Remote
Entry Level
$17/hr - $23/hr
1+ years expNationsBenefits is seeking a Provider Support Specialist to assist members and Vision Care Professionals with their inquiries. The role involves handling a high volume of calls, providing solutions, and educating providers on various processes related to Nations Vision.
Government Administration
Hiring Manager
Haritha Reddy
Responsibilities
Receive a high volume of calls
Enjoy a fast-paced environment
Provide answers to a wide variety of questions proficiently
Acknowledge concerns and offer resolutions
Follow through on requests promptly
Email or fax requested documents
Respond to inquiries sent via email and MS Teams messaging
Educate providers on Nations Vision processes such as orders, exchanges/returns, lost/stolen or damaged claims
Safeguard personal and health information
Qualification
Required
High School Diploma or equivalent
Minimum 1-year experience in office and/or telephone work in the medical field
Customer service oriented
Remains calm under pressure
Strong written and oral communication skills
Fast learner
Problem solving skills
Strong decision-making skills
Ability to handle upset callers
Ability to work independently
Preferred
Bilingual (Spanish & English)
Benefits
Benefits
Company
NationsBenefits
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Parker, MD
CEO
Jimmy Lee
Advisor To Chief Executive Officer
Recent News
2025-09-04
Company data provided by crunchbase