Visual Sound Inc. · 1 day ago
Customer Service and Sales Support - AV Technology
Broomall, PA
Full-time
Onsite
Entry, Mid LevelVisual Sound Inc is seeking an experienced Customer Service/Sales Support Representative to provide exceptional customer service and support to clients while promoting their products and services. The role involves interacting with customers, supporting the sales team, and managing various operational tasks in a fast-paced environment.
ComputerHardwareInformation TechnologySoftware
Responsibilities
Sales Support
Set up new customers, sites, and contacts
Quote entry & pricing check on all items within a quote for best pricing
Registration of products & processing credit card orders
Answer customer calls when the Sales Team is out of the office
Send quotes to customers as needed
Monitor box sales backlog & keep customers updated
Box sales as projects+ - monitor and close out when complete
Process demo order requests & check quotes prior to sending to accounting for credit approval
Process change orders for box sales & update of tax-exempt forms
Report credit card orders to accounting at the end of the week
Inside Sales / Bid Desk
Inside Sales (those customers not assigned to an Account Manager)
Accounts that are low margin
Bid Desk
Qualify opportunities & send to the appropriate Sales Representative
Follow-up with Sales Rep to ensure they are responding to emails
If Sales Rep does not want to respond, respond on behalf of the company
Load the bid items into quote form & provide support for Sales Rep if submitting a response
New Construction opportunities: find information & help qualify
Assist with selling clearance and aged inventory •(eBay, etc.)•
Tech Ops
Process ITF (against install materials)
Assist with CCO and ICO processing
Check changes prior to processing or sending to be released
Pricing check on all items within a quote for best pricing
Purchasing
Set up inventory masters
Set up and update new vendors and vendor contacts
Follow-up on PO status/delivery date and update information
Assist with keeping vendor pricing sheets/notes current
Other
Process internal orders: Rental and Staging, University of Penn., Remote offices
Process orders for Innovation Center, Showrooms, & Conference Rooms
Assist all departments with obtaining RMAs & process RUSH orders & conduct follow-up
Assist with damaged shipments and replacements
Facility Event Support
Set up and clean up for luncheons, order food as requested
Ensure areas are clean and ready for customers
Work with new Visual Sound employees on processes and procedures
Assist with annual inventory
Switchboard/Front Desk Coverage (1 hour/wk)
Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests
Warehouse: Assist with product deliveries, processing paperwork, managing shipments, pulling orders
Qualification
Required
Previous experience with audio-visual technology
Inside sales experience
Customer support experience
Conflict resolution skills
Purchasing experience
Data entry experience
Strong communication skills
Strong interpersonal skills
Ability to learn quickly
Ability to interact professionally with customers
Ability to multitask in a fast-paced environment
Onsite work requirement
Company
Visual Sound Inc.
Visual Sound is a leader in the commercial audio visual industry.
Founded in 1967
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase