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Tekion Corp · 1 day ago

Implementation Specialist SaaS (SaaS Experience Required)

Pleasanton, CA

Full-time

Hybrid

Entry, Mid Level

$77K/yr - $128K/yr

2+ years exp

Tekion Corp is a company revolutionizing the automotive industry with its innovative cloud-native platforms. The Implementation Specialist SaaS will facilitate onboarding and training for dealerships, ensuring effective adoption of Tekion's solutions while managing implementation risks and building strong client relationships.

Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware

No H1B

Responsibilities

Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools

Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value

Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle

Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems

Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently

Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions

Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment

Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion

Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner

Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement

Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation

All other duties as assigned

Qualification

B2B SaaS implementationCloud platform configurationCustomer change managementOnboarding metrics understandingProject ManagementTechnical translation skillsUser training feedback synthesisExceptional communication skills

Required

Minimum 2–5 years' experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption

Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model

Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems

Exceptional written and verbal communication skills, interacting with all levels of stakeholders

Established ability to articulate technical jargon into consumable levels of understanding for adult learners

Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams

Travel (flying) is up to 90%