Cosette Pharmaceuticals, Inc. · 22 hours ago
Customer Service Representative
Bridgewater, NJ
Full-time
Hybrid
Entry Level
$42K/yr - $60K/yr
1+ years expCosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company specializing in product development and manufacturing. The Customer Service Representative will be responsible for day-to-day customer service activities, ensuring customer needs are met and supporting the outside sales team for departmental success.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Responsible for the complete order entry process:
Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
Review of EDI’s to ensure accuracy
Review and address all order discrepancy prior to release
Release and transmit orders to warehouse for processing
Issuance of return material authorizations
Collaborate with 3PL to ensure on time delivery of customers’ orders
Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
Resolve all issues related to purchase orders; track and expedite orders as required
Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
Knowledge of key customer accounts’ operations and their required portals
Maintain and load customer pricing in accordance with departmental procedures
Handling calls from consumers regarding product related questions
Direct customer complaints and reported adverse events in accordance with departmental procedures
Support the outside sales teams by fulfilling requested actions
Function as a liaison between internal departments and external customers, centralizing all contact and information flow
Qualification
Required
BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
Minimum of one (1) year experience in a Customer Service or Sales & Marketing environment
Proficient in MS Office Suite
Familiar with a variety of sales and marketing concepts, practices and procedures
Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Preferred
pharmaceutical experience preferred
SAP experience a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Health saving account
Employee assistance program
Tuition reimbursement program
Parental leave
Wellness program
Paid time off
Volunteer time
Holidays
Company
Cosette Pharmaceuticals, Inc.
Cosette Pharmaceuticals, Inc.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Hamilton LaneHayfin Capital Management
2024-07-17Secondary Market
2024-07-17Debt Financing
2018-12-01Acquired
Leadership Team
Apurva Saraf
President & CEO
Richard S Casten
SVP and Chief Financial Officer
Recent News
2025-12-16
Business Wire
2025-12-12
2025-11-27
Company data provided by crunchbase