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Petco · 2 weeks ago

Veterinary Practice Manager

2166 - Maricopa, AZ

Full-time

Onsite

Mid, Senior Level

2+ years exp

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. The Hospital Operations Manager is responsible for providing daily leadership to the hospital, ensuring high-quality patient care, exceptional customer service, and managing operational efficiencies.

Animal FeedNutritionPet

H1B Sponsor Likely

Responsibilities

Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience

Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment

Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns

Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner

Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy

Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed

Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team

Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required

Interface and collaborate with Petco store team to drive a seamless complete care customer experience

Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable

Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule

Uphold and enforce all policies of Petco and Vetco Total Care

Patient care always comes first

Any issues with patient clients or hospital partners are dealt with and resolved as they occur, or as soon as is possible

Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco

Collaborate with the Retail Team to drive a positive cultural and cohesive team environment

Provide backup front desk support as needed including answering telephones

Perform additional duties and special projects as assigned

Qualification

Veterinary practice experienceP&L managementLeadership experienceCustomer serviceCommunication skillsTeam managementBasic computer skillsTelephone etiquetteChange agilityDesire to learnDrive for results

Required

2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience

Must have excellent written and verbal communication skills

Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations

Must have telephone etiquette and basic computer skills

Must be a team player willing to continue learning, offer creative ideas and accept continual change

Basic computer skills i.e. Microsoft Office suite

Preferred

3- 5 years previous experience working in veterinary practice

Previous P&L management

Bachelor's degree or equivalent experience

3+ years in a management role, including customer service

Reporting and data analysis experience

Veterinary Assistant/Technician experience in positions of increased responsibility

Licensed Veterinary Technician or Certified Veterinary Assistant (not required)

Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment

Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback

Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions

Company

Petco

Glassdoor3.0

Where the Pets Go. Celebrating 60 years of helping pets live their best life!

Founded in 1965

San Diego, California, USA

10001+ employees

https://www.petco.com/unleashed

H1B Sponsorship

Petco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (31)

2022 (27)

2021 (20)

2020 (21)