Accurate Paper Box · 1 week ago
Account Manager – Packaging Client Success / Retention
Knoxville, TN
Full-time
Onsite
Senior Level
5+ years expAccurate Paper Box is a privately held business located in Knoxville, TN, serving the Southeast and Midwest. The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value, acting as the day-to-day contact for key accounts and ensuring high levels of satisfaction.
Packaging & Containers
Responsibilities
Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
Partner with sales, prepress, and operations to support product launches, price updates, or new project development
Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions
Qualification
Required
+5 years of experience in account management or customer service in a B2B manufacturing environment
Bachelor's degree in Business, Communications, Packaging Science or a related field OR combination of education and experience
Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
Problem-Solving: Resolves account issues and anticipates challenges before they escalate
Detail-Oriented: Reviews orders, specs, and project details with precision
Time Management: Juggles recurring tasks and urgent requests with efficiency
Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools
Preferred
Experience in folding carton, corrugated, or related paperboard packaging
Benefits
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Relocation bonus
Signing bonus
Training & development
Vision insurance
Salary / Bonus Eligible
Health, Dental, Vision, 401(k)
Career Advancement
Supportive, family-oriented team culture
Company
Accurate Paper Box
Accurate Paper Box is a family-owned business located in Knoxville, TN that was founded in 1965 that serves customers nationwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase