Apply on Employer Site

UpGuard · 2 days ago

Customer Success Manager (Mountain/Central)

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $100K/yr

2+ years exp

UpGuard is a company dedicated to enhancing the efficiency of security teams through innovative solutions. They are seeking a Customer Success Manager to onboard and enable customers, ensuring they effectively utilize UpGuard's technology to mitigate risk and achieve their goals.

Artificial Intelligence (AI)Enterprise SoftwareFinancial ServicesRisk ManagementSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals

You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls

You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement

You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard

You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected

Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

Qualification

Customer Success ManagementCyber Risk ManagementCRM ExperienceTraining SessionsProject ManagementCuriosityEnglish ProficiencySpanish LanguageTeam PlayerDocumentation Skills

Required

2+ years' experience in customer success, project management or account management

Located within US Central or Mountain Time zones

Experience with supporting and building customer relationships in a scalable manner

Highly organized with the ability to update existing documentation and document new processes

An understanding of cyber risk management or risk management frameworks

High-level of proficiency in the English language, both written and spoken

The ability to work cross functionally with many internal groups and be a team player

Curious and willing to learn

Preferred

Experience in Customer Success tools, such as ChurnZero or GainSight

Experience with a CRM, such as HubSpot or Salesforce

Experience in cyber risk management or risk management

Understanding of Cyber Security best practices

Basic/working knowledge of APIs

Experience conducting training sessions

Knowledge of the Spanish language (varied levels of proficiency)

Benefits

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being

WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard

$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance

Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.

18 weeks paid Parental Leave: Irrespective of parenting role

Personal Leave Allowance: This includes sick & carer’s leave

Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance

Top-spec hardware: All team members will be provided with top-spec laptops for their role

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Health Insurance: Health, dental, and vision insurance