Petlibro · 3 weeks ago
Offline Retail Account Manager
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $175K/yr
5+ years expPetlibro is a company focused on pet products, seeking an Offline Retail Account Manager to drive revenue and profitability across major U.S. brick-and-mortar retail partners. The role involves managing retailer relationships, executing Joint Business Plans, and collaborating with cross-functional teams to optimize account performance.
Consumer GoodsInformation TechnologyPaaSPet
Responsibilities
Own revenue, margin, and overall account performance across in-store and retailer.com channels, with in-store as the primary growth driver
Develop and execute annual and quarterly Joint Business Plans (JBPs), including assortment strategy, pricing, promotions, and merchandising priorities
Identify growth opportunities and drive execution across distribution expansion, assortment optimization, merchandising, and promotional programs
Track and manage KPIs including sales, margin, POS/sell-through, distribution, inventory, and promotional effectiveness; course-correct quickly based on performance
Serve as the primary day-to-day owner of retailer relationships, including buyers, category management, demand planning/replenishment, and retail operations (e-commerce partners as needed)
Lead line reviews, QBRs, and regular business reviews, delivering clear, data-driven insights and recommendations
Negotiate and secure outcomes in distribution, shelf placement, merchandising, and promotional support
Represent the company with a high level of credibility, accountability, and commercial judgment
Drive alignment across internal partners including Product, Marketing, Finance, and Operations, influencing without formal authority
Work closely with the overseas offline retail sales operations team on: Forecasting and demand planning, Inventory and replenishment planning, Performance reporting and KPI tracking, Day-to-day execution and issue resolution
Establish clear operating cadence, workflows, and KPIs across time zones
Qualification
Required
5+ years of experience managing offline retail key accounts across major national retailers (e.g., Walmart, Target, PetSmart, or comparable)
Proven success driving revenue growth and profitability through distribution expansion, assortment optimization, merchandising, and promotional execution
Experience working directly with retailer buyers and demand planning / replenishment teams
Strong analytical skills including POS/sell-through analysis, forecasting, inventory management, and performance reporting
Excellent communication, negotiation, and presentation skills
Ability to operate independently, manage ambiguity, and influence cross-functional and global stakeholders
Comfortable collaborating across multiple time zones
Preferred
Experience managing omni-channel performance, including collaboration with retailer e-commerce teams
Category experience in pet, durable goods, small appliances, consumer electronics, or connected devices
Background from consumer brands, retailers, or manufacturer rep organizations
Ability to understand Chinese (Mandarin) is a strong plus
Benefits
Participate in the Company’s annual performance-based incentive program
Company
Petlibro
Innovative Pet Products & Services
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$24MKey Investors
Shenzhen Capital GroupHSG
2023-12-19Series B· $14M
2021-01-01Series A· $10M
Leadership Team
York Wu
Founder & CEO
Recent News
2025-12-19
2025-12-02
2025-11-14
Company data provided by crunchbase