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Explora Journeys · 2 weeks ago

Inbound Customer Service and Sales Ambassador

Fort Lauderdale, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Explora Journeys is a vibrant, cosmopolitan, European luxury brand focused on redefining the cruise experience. The Inbound Customer Service and Sales Ambassador will engage with high-net-worth guests, providing exemplary service and converting inquiries into bookings, while maintaining strong relationships with cross-functional teams.

HospitalityTourismTravel

Responsibilities

Solutions focused individual who thrives in environments where helping others is the priority

Communicate with guest to understand their unique travel preferences, lifestyle, and expectations

Demonstrate expert knowledge of Explora Journeys’ products and brand and propose personalized travel itineraries to include hotels and transfers, onboard experience and destination experiences that aligns with guests’ preferences and interests

Stay informed about the latest trends in luxury travel, destination insights, and exclusive offerings to provide guests with unparalleled expertise

Accurately document all guest interactions and follow-ups in the CRM (Salesforce)

Emotional intelligence and cultural awareness

Convert B2C guest inquiring about a journey into a booking

Ability to build trust and rapport with high-net-worth individuals

Meet and exceed monthly, quarterly and annual conversion targets

Maintain strong working relationship with the broader Explora Experience Centre, and other cross-functional teams, to ensure seamless service delivery and operational efficiency

Qualification

Luxury travel knowledgeSales experienceCRM proficiencyCommunication skillsCultural awarenessMicrosoft Office SuiteReservation systemsFluent in EnglishSpanishFrenchInterpersonal skillsProblem solving