Growe ยท 1 week ago
Technical Support Agent
United States
Full-time
Remote
New Grad, Entry LevelGrowe is a company that values teamwork and adaptability. They are seeking a Technical Support Agent to work closely with business units and technical teams to clarify requests, monitor system performance, and handle support tickets efficiently.
Management Consulting
Responsibilities
Work closely with business units and technical teams to clarify requests and track task progress
Monitor Grafana boards to assess system performance and detect potential issues
Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents
Record incidents in JSM/Jira in compliance with established workflows
Handle support tickets, ensuring they are updated regularly and resolved promptly
Escalate incidents when required, adhering to internal protocols
Draft and deliver notifications about scheduled or unscheduled technical activities
Qualification
Required
Solid knowledge and experience with OpenSearch/Elastic Search and Grafana
Proficiency in Atlassian Jira (ticket management)
Experience with PagerDuty or similar systems
Familiarity with Rancher
Experience with logging, managing, and resolving incidents
Excellent level of English (verbal and written)
Experience with escalation procedures
Preferred
High level of communication
Resilience under high-pressure conditions
Teamwork skills with the ability to work independently within their area of responsibility
Analytical thinking and a proactive approach to problem-solving
Company
Growe
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase