DMS Health Technologies ยท 22 hours ago
Customer Service Coordinator
Sioux Falls, SD
Full-time
Onsite
Entry Level
$250/wk - $250/wk
1+ years expDMS Health Technologies is a leader in delivering quality medical imaging care and service. The Mobile Imaging Service Coordinator serves as the primary point of contact for medical imaging technologists and external healthcare facilities, managing equipment repair requests and coordinating technical support to ensure efficient service operations.
BiotechnologyHealth CareMedical
Responsibilities
Receive and respond to incoming service calls, emails, and online requests related to medical imaging equipment repairs and supply needs
Gather detailed information from customers to accurately create and prioritize work orders
Coordinate repair scheduling with field service engineers, vendors, and internal support teams
Monitor service ticket progress and follow up to ensure timely completion
Maintain accurate documentation in the service management system, including ticket notes, customer updates, and order confirmations
Provide routine and urgent status updates and communicate any delays or issues in a professional and timely manner
Support preventive maintenance scheduling and documentation requirements
Ensure all service and supply transactions comply with regulatory, quality, and company policies
Deliver exceptional customer service through proactive communication, problem-solving, and positive relationship building
Participate in process improvement initiatives to enhance service quality and efficiency
Review the service requests and determine if the equipment is under contract or will be billed for service and obtain a customer purchase order if needed
May perform other essential duties as assigned, such as creating purchase orders, recording helium levels, outsource service report follow-up, and service software data entry
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum 1-2 years of customer service experience; healthcare or medical equipment experience strongly preferred
Strong communication and customer relationship skills with the ability to interact professionally with clinical and technical staff
Ability to multitask, prioritize work, and manage service calls in a fast-paced environment
Proficiency with computer systems, service ticketing software, and Microsoft Office applications
Detail-oriented with strong organizational and documentation skills
Demonstrated problem-solving skills and ability to remain calm and helpful under pressure
Company
DMS Health Technologies
DMS Health Technologies delivers mobile health solutions right to the local community.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-10-15Acquired
Recent News
2025-03-12
Company data provided by crunchbase