Molly Maid of East Phoenix and Paradise Valley · 2 weeks ago
Quality Control, Training & Operations Support
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelMolly Maid of East Phoenix and Paradise Valley is a locally owned business that values its employees and provides a supportive work environment. The Quality Control, Training & Operations Support Team Member is responsible for ensuring high cleaning standards, assisting with staff training, managing customer communications, and supporting daily operations.
Consumer Services
Hiring Manager
Anissia Barnett
Responsibilities
Conducting quality inspections to ensure all cleanings meet company standards and customer expectations
Assisting with the training and development of new and existing house cleaning staff to promote consistency and excellence
Performing in-home estimates for recurring cleaning services while effectively communicating the value and benefits of the Molly Maid brand
Handling customer communications, including answering calls and online inquiries, assessing customer needs, and recommending appropriate services
Managing customer concerns and complaints with professionalism, ensuring timely resolution and follow-up
Opening the office and dispatching cleaning teams each morning to ensure an organized and efficient start to the day
Creating and adjusting daily route schedules for cleaning teams to maximize productivity and service coverage
Processing customer payments and invoices accurately and promptly
Maintaining organized documentation of customer and employee communications, service records, and other operational information
Monitoring and replenishing office and cleaning supply inventory as needed
Providing field support to cleaning teams to ensure successful completion of daily assignments
Performing additional duties as needed to support the overall success of the team and business
Qualification
Required
Previous experience in residential cleaning management or a related field is preferred
Valid Arizona driver's license with a clean driving record
Legal eligibility to work in the United States
Bilingual in English and Spanish is a requirement for this position
Must be able to pass a comprehensive background check
Availability to work Monday through Friday between 7:00 a.m. and 5:00 p.m., with some flexibility as schedules may vary
Proficiency with computers and basic typing skills; experience with scheduling or field management software
Strong organizational, communication, and interpersonal skills with the ability to work effectively as part of a team and independently
Benefits
Revenue sharing and multiple incentive programs designed to increase earnings based on performance and team success.
An enjoyable, team-oriented work environment led by professional management that truly cares about your well-being and success.
401(k) retirement plan with employer matching to help you plan for your future.
Paid time off and paid holidays to ensure a healthy work-life balance.
Company vehicle provided while working in the field.
Opportunities for career growth and advancement within our organization.
Family-friendly, Monday–Friday schedule, with typical work hours between 7:00 a.m. and 5:00 p.m.
Company
Molly Maid of East Phoenix and Paradise Valley
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase