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One Inc · 2 months ago

Business Process Optimization Specialist

United States

Full-time

Remote

Mid, Senior Level

$79K/yr - $89K/yr

5+ years exp

One Inc provides a digital payments platform for insurance companies, aiming to enhance retention and reduce payment processing costs. The Business Process Optimization Specialist will support the integration of new payment products, ensuring operational workflows are efficient and compliant with regulations.

FinanceFinancial ServicesFinTechInsurTechPayments

Growth Opportunities

Responsibilities

Support the operationalization of new payment products and services from concept to launch, ensuring smooth integration into One Inc’s platform. Coordinate with cross-functional teams to define and implement operational processes, workflows, and controls for each new product

Document procedures and processes by creating maintaining, and updating comprehensive documentation for all payment operations, including standard operating procedures (SOPs), process flows, and controls. Additionally, ensure that documentation reflects the best practices, regulatory requirements, and operational efficiencies

Ensure operational controls by designing and implementing controls for new payment products to ensure compliance with industry standards and minimize operational risk. Continuously evaluate and enhance controls to optimize performance, security, and reliability

Lead cross-functional collaboration by partnering with product, technology, and business teams, facilitating effective communication across departments to drive successful product launches while ensuring compliance and risk management

Work across partners to support continuous optimization of payment operations workflows to enhance efficiency, reduce redundancy, and streamline processes. Identify opportunities for process automation and improvement, ensuring scalability as new products are introduced

Develop training materials and provide training sessions for internal teams on new product procedures, workflows, and controls. Ensure that all relevant stakeholders are equipped with the knowledge to support new products effectively

Monitor Post-Go-Live Operations by overseeing the post-launch operations of new products, monitoring performance against KPIs and SLAs. Address any operational issues and ensure that products are performing as expected, adjusting processes or workflows as needed

Lead the reporting & continuous Improvement initiatives by tracking and report on operational performance of newly launched products, providing insights and recommendations for continuous improvement. Regularly assess and refine operational processes to ensure optimal efficiency, customer satisfaction, and alignment with company goals

Qualification

Operational Project ManagementProcess Mapping & OptimizationOperational Controls & Risk ManagementDocumentation & SOP DevelopmentCompliance & Regulatory AwarenessTechnical Comfort (SaaS/Payments Focus)Vendor & Partner CoordinationAnalytical Thinking & Problem SolvingCommunication & Stakeholder ManagementCross-Functional Collaboration