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Abbott · 1 month ago

IT Business Relationship Manager - Complaint Process Automation

United States - California - Alameda

Full-time

Onsite

Senior Level, Lead/Staff

$128K/yr - $256K/yr

10+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The IT Business Relationship Manager - Complaint Process Automation plays a critical role in driving digital transformation and operational excellence within Abbott’s Post-Market Surveillance and complaint handling functions, partnering with cross-functional teams to implement scalable automation solutions.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

H1B Sponsor Likely

Responsibilities

Establish scalable business process standards and governance frameworks, including a business process automation framework

Analyze current workflows to identify automation opportunities that enhance accuracy and throughput

Define automation integration touchpoints with enterprise application platforms systems to ensure seamless data flow and traceability

Deliver high-quality, productivity-enhancing automation solutions that improve cycle times and reduce operational costs

Translate operational needs into technical requirements and ensure successful delivery of automation solutions

Implement data validation and monitoring processes to ensure data integrity across systems

Leverage analytics to identify trends, improve operational efficiency, and support continuous improvement initiatives

Implement robust data validation processes to support reliable decision-making

Utilize data analytics to identify trends and areas for improvement

Communicate effectively with all levels of the organization

Ensure all automation processes comply with FDA, ISO 13485, and other relevant regulatory standards

Maintain detailed documentation for audits and CAPA (Corrective and Preventive Action) processes

Maintain robust cybersecurity, privacy, and security protocols

Maintain system protocols by implementation policies and procedures in accordance with Quality Management System (QMS) policies

Lead cross-functional project teams through the full automation project lifecycle—from planning to deployment

Design business solutions that address process gaps and requirements

Manage relationships, ensuring timely delivery, quality, and compliance of third-party automation solutions

Facilitate resolution of operational issues ensuring acceptable system testing and timely deployments in collaboration with IT and external vendors to help operations conduct business more effectively

Qualification

Process AutomationData AnalyticsRegulatory ComplianceRPA ToolsProject ManagementContinuous ImprovementCommunication Skills

Required

Bachelor's degree in computer science, Engineering, or related field

10 years of experience as Program Manager, Project Manager, IT BRM working in automation, IT business alignment, or operations

Exposure to cloud-based remote process automation deployments (RPA) like Automation Anywhere, UI Path etc

Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen) to refine and optimize business processes for efficiency and quality

Working knowledge of data analytics tools (e.g., Power BI, Tableau) and project management software (e.g., Jira, MS Project)

Preferred

RPA certifications (e.g., UiPath Certified Developer, Automation Anywhere Advanced RPA Professional) preferred

Exposure to launching automation solutions in a Health Care or Med Device industry

Benefits

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

Company

Abbott

Glassdoor3.8

Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.

Founded in 1888

Illinois City, Illinois, USA

10001+ employees

https://www.abbott.com

H1B Sponsorship

Abbott has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)