Uber · 1 week ago
Manager, Global Strategy & Planning - CommOps
San Francisco, CA
Full-time
Onsite
Senior Level
$155K/yr - $172K/yr
5+ years expUber is looking for a Senior Strategy & Planning Associate to join their Global Strategy & Planning for Community Operations. This role focuses on applying structured thinking and data-driven approaches to design and operationalize CommOps' Global Segmentation strategy, while managing xPlatform Support CX programs to enhance customer experience.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Craft and operationalize Uber's differentiated customer support strategy
Run analysis and develop strategic insights in globe-spanning projects to enable Uber's leadership decision-making
Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
Manage xPlatform Support CX programs from ideation through cross-functional execution
Build executive-ready materials, present information and work cross-functionally with all levels of the business including the CommOps Executive team
Provide thought leadership on segmentation and xPlatform Support CX Program-related problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
Collaborate with other members of CommOps
Qualification
Required
Bachelor's degree
Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, strategy / operations consulting, or CX program management experience
Experience in communicating with and presenting to senior leaders
Experience collaborating and influencing others in a cross-functional team environment
Preferred
MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
6 years of experience in strategy consulting or investment banking; 7 years in corporate strategy; or 7 years in support CX program management at a customer support organization
Critical thinking / ability to understand strategic business drivers across disparate businesses
Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
Highly structured, organized, and detail oriented approach to work
Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
Experience working in highly collaborative, matrixed work environments
Experience leading large cross-functional and data-driven programs
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits.
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-09
2026-01-08
2026-01-08
Company data provided by crunchbase