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Inside Higher Ed · 1 week ago

Manager 3, Facilities Operations

Columbus, OH

Full-time

Onsite

Mid, Senior Level

$103K/yr - $134K/yr

7+ years exp

Inside Higher Ed is associated with The Ohio State University, which is seeking a Manager 3 for Facilities Operations. This role is responsible for overseeing daily operations related to maintenance and custodial services, serving as the primary point of contact for stakeholders and ensuring effective management of facilities-related issues.

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Responsibilities

Facilities Operations & Oversight: Manages the delivery of environmental services, general maintenance, property management, and preventive maintenance across assigned buildings and grounds. Supervises two M1 Managers who lead multi-disciplinary teams, including 27 maintenance personnel and three Facilities Services Specialist 3s responsible for contracted custodial services

Emergency Response Coordination: Leads and facilitates emergency maintenance activities and utility outages on the Columbus Campus. Ensures timely communication with affected building occupants, senior leadership, Public Safety, A&P Communications, and building leaders. Initiates RAVE alerts and escalates issues to Service2Facilities and the broader campus community

Customer & Stakeholder Engagement: Serves as the central liaison for facilities-related communications, ensuring transparency and responsiveness to occupant needs and building impacts. Maintains regular contact with building representatives to ensure service expectations are met or exceeded

Capital Projects & Strategic Planning: Collaborates with the FDC Project Team on planning and development of major construction and renovation projects. Oversees capital and operational budgets, and partners with OSU Energy Partners (OSEP) to implement and maintain Energy Conservation Measures (ECMs). Develops strategic plans to optimize facility performance, extend asset lifecycles, and enhance cost-effectiveness

Deferred Maintenance Management: Works closely with the deferred maintenance team to catalog, prioritize, and address facility needs. Actively manages backlog reduction and capital prioritization. Plans and executes summer and break-period work to improve building comfort and cleanliness

Budget & Resource Management: Manages the annual zone budget, monitors expenditures, and identifies opportunities for operational efficiencies. Advocates for facility needs including capital improvements, safety, utilities, inventory, and equipment

Staff Leadership & Development: Leads training and development efforts for frontline managers and shop staff. Identifies skill gaps, fosters mentorship, and promotes accountability through performance standards and operational reporting. Coordinates contractor and shop personnel activities as needed

Sustainability & Compliance: Integrates environmental sustainability initiatives into daily operations. Ensures compliance with university policies, including the Disaster Preparedness and State of Emergency Policy 6.17, designating this role as essential. This position requires participation in an on-call rotation and availability for 24-hour emergency response

Qualification

Building maintenanceCustodial servicesTeam leadershipCustomer engagementBudget managementSustainability initiativesUnionized environment experienceTechnical experiencePerformance standards

Required

Minimum of 7 years of progressive experience in building maintenance, custodial services, and/or grounds operations, with demonstrated success in direct customer engagement

Proven ability to lead teams, build collaborative work environments, and deliver exceptional customer service

Valid Driver's License