Virgin Voyages · 1 day ago
Slot Attendant (Seagoing)
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expVirgin Voyages is on an exciting journey to create an irresistible travel brand and is seeking a Slot Attendant to provide top-notch customer service in their onboard Casino. The role involves maintaining positive relations with guests, assisting with slot machine operations, and ensuring a safe and welcoming environment for all patrons.
LeisureTourismTravel
Responsibilities
Maintain positive Sailor relations at all times
Welcomes all Sailors entering the Slot Machine area
Responsible for providing outstanding customer service by recognizing and remembering Sailors and their names
Has a good knowledge of Slot machines in their area and able to answer Sailor queries on machine functions and payouts
Notifies Slot Technician and Slot Manager of any malfunctioning or non-working machines for repair
Able to perform minor repairs or make adjustments to slot machines such as machine tilts and coin jams
Assists in the collection of machine bill stackers during slot revenue counts, arranges and carries out coin drop counts in accordance with company accounting procedures
Constantly observes and monitors the slot operation to spot and prevent theft and/or embezzlement
Meet and greet all Sailors in and around the Slot Machine area
Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
Extend courteous salutations when guests leave outlet and invite them to return
Assists in all hand paid jackpots according to company policy
Carries out general housekeeping of slot machine area such as vacuuming, dusting and polishing
Communicates any potential loss to Slot Manager on board
Refers any disputes or disagreements within their area to the Slot Manager and seeks to resolve
Partakes in inspections, trainings and meetings as required by Head of Department
Ensures that the set standards are kept and staff members work according to their respective job descriptions
Adheres to all health, safety, security and environmental policies and procedures
Qualification
Required
Minimum 2 years' experience as a Slot Attendant in a Casino onboard a Cruise ship or a Casino ashore
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position
Good command of the English language
Last appraisal report to be submitted together with the SeaV
Company
Virgin Voyages
Virgin Voyages is a lifestyle travel brand that offers cruise vacations across different destinations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.8BKey Investors
Ares ManagementBlackRockPatricof Co
2023-09-07Private Equity· $550M
2022-08-16Private Equity· $550M
2021-11-11Private Equity
Leadership Team
Nirmal Saverimuttu
Chief Executive Officer
Andy Schwalb
CIO & CTO
Recent News
The Orlando Sentinel
2025-12-15
Company data provided by crunchbase