Apply on Employer Site

Performance Contracting, Inc. (PCI) · 1 day ago

Senior Technical Training Specialist

Lenexa, KS

Full-time

Hybrid

Senior Level

5+ years exp

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are seeking a talented Senior Technical Training Specialist to join our team in Lenexa, Kansas, to drive application adoption and elevate the utilization of technology across the organization by developing and delivering technical training content.

ConstructionReal EstateService Industry

Growth Opportunities

Responsibilities

Model best practices in Information Security

Conduct research to build and maintain level of expertise on core technology, IT applications, and business strategies

Build relationships throughout the organization to identify and address gaps in user training

Develop effective training presentations, tutorials, instructor and student guides, practice activities, assessments, and evaluations in varied formats

Create, review, and update resource materials as indicated by user feedback, application updates, and stakeholder requests

Facilitate live, instructor-led training sessions with groups or individuals in a variety of settings (in-person, on-site, virtual)

Maintain and communicate training schedules with end users and stakeholders

Support strategic project planning, including needs analysis, during the project kick-off

Help technical managers, IT developers, and specialists convey complex technical concepts and business/data workflows to non-technical audiences

Collect and maintain training data to measure training engagement and effectiveness and to support department key performance indicators

Coordinate external vendor-provided training with end users

Qualification

Technical training solutionsContent authoring toolsMicrosoft 365 applicationsAdult learning theoryInstructional design principlesEmerging cloud technologiesCustomer service skillsResearch skillsConstruction industry experienceAPTDCPTD CertificationCommunication skillsCreative thinkingCollaboration skillsSelf-motivationFeedback application

Required

College degree in Education, Organizational Development, or IT-related field preferred

2+ years of experience using content authoring tools (Articulate 360, Camtasia, Adobe Creative Suite, Canva, etc.)

5+ years of experience designing, creating, and delivering technical training solutions

Ability and willingness to travel up to 20% annually

Able to work on-site full-time (1 day/week remote after 90 days)

Has exceptional oral and written communication skills, with experience in creating and delivering technical content to both technical and non-technical audiences at all organizational levels

Has expert-level mastery working in Microsoft 365 productivity applications, SharePoint, and content authoring tools

Applies adult learning theory, instructional design principles, and business acumen to ensure learning activities are relevant and reasonable within the context of stakeholder needs

Demonstrates effective customer service and consultation skills when partnering with stakeholders across the organization

Understands software delivery methodology, emerging cloud technologies, and DevOps principles

Has a passion for continuous learning and conducts independent research to identify new workplace technologies, learning and development trends, and credible content to share with team members and learners

Thinks creatively and explores innovative training solutions

Gives, receives, and applies feedback constructively and professionally

Strives to support a collaborative and inclusive culture through humility and empathy

Is self-motivated to deliver consistent results and seeks to support teammates in accomplishing team goals