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MS Companies · 21 hours ago

Customer Quality Engineering Supervisor

Columbus, Ohio Metropolitan Area

Full-time

Onsite

Mid, Senior Level

4+ years exp

MS Companies is seeking a Customer Quality Engineering Supervisor to enhance quality systems and manage customer complaints. The role involves collaborating with various engineering teams, conducting quality audits, and managing internal findings to improve overall quality.

Information Technology & Services

Responsibilities

Work closely with Production Engineering, Design Engineering and Mass Production Engineers on the improvement of quality systems development and engineering solutions for customer complaints and countermeasures (lead chronic defect meetings / Lead mass production daily quality issues)

Daily Gemba Walks – Perform quality audits /walk through on floor to ensure quality standards and standard conditions are met

Maintain all related databases, tracking systems, and schedules for Customer Quality issues, audits, process error proofing, and quality assurance. Review engineer work to ensure accuracy

Advanced ability to complete and analyze/evaluate appropriate documentation as required, including tools such as Layered Process audits (LPA), General Procedures (GP), Process Flow Diagrams, PDCA, 8Ds, 5Ps, Mind Maps, etc. Evaluate engineer work as required

Cultivate mutually beneficial business relationships between NAM and our Customers

Management of Internal Findings – manage all unit specific internal findings with countermeasures to continuously improve quality

Support of Customer Complaints – Be the lead contact for the customer quality engineers in the investigation and countermeasure as assigned in core tool meetings

System Improvements – Find and administer IATF quality system improvement. (Quality Techs and Auditors)

Support Techs and Auditors Supervision – The engineer will support the shift techs and auditors and will be working on a daily basis in a support role as it relates to customer concerns

Maintain a positive influence by behaving in a manner that enhances Nifco’s success

PFMEA / Bully Testing Meeting

Review lessons learned at Meeting with core team reviewing existing lines

Support initial PFMEA / CP / PQS

Ability to interpret results and provide counter measures

Customer / Internal Document Management (PPAP)

Manage Part Control Plan, PFMEA and Product Quality Standard

Ensure part containment procedures are followed

Assist in customer audits

Champion in the resolution of customer complaints / quality issues

KPI – Maintain and interpret results of KPIs and provide action plan to improve metrics

Other duties as assigned by management