Generant Company Inc. ยท 20 hours ago
Applications Engineer - Sales, Manufactured Products
Butler, NJ
Full-time
Onsite
Mid LevelGenerant Company Inc. is a manufacturer of valves and pressure regulators, primarily serving the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets. The Applications Engineer will assist customers and distributors with product applications, provide technical support, and maintain customer relationships while also participating in marketing efforts for Generant products.
IndustrialManufacturingMechanical Engineering
Responsibilities
Initial point of contact for technical assistance requests by customers and distributors
Talk through and understand typical applications as explained by customers and provide potential solutions based on product performance knowledge and published information
Answer any technical questions about Generant products or effectively pass the question on to internal personnel who can provide an accurate answer
Receives and handles request for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers
Archives and maintains relationships with customers
Uses computer to retrieve customer information and order status information
Works to expedite deliveries as necessary. Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments. Follows up on customer inquiries
Makes price and delivery quotations verbally for standard items to approved customers
Refers customers to pre-established Distributors in their area and/or specific industry
Assists customers and distributors with proper product selection for their applications
Maintains the sales contact management system
As needed, can perform all duties of a Customer Service Rep
Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities
Issue RMA numbers and provide information to engineering regarding customer RMA evaluations
Provide input to engineering for new product development or general R&D based on customer communication
Some overnight travel will be required
Participation in relevant industry trade associations example: CGA
Qualification
Required
College degree required - Engineering field
Knowledge of and ability to read technical drawings and specifications
Must have strong written and verbal communication skills
Advanced skills including statistical and financial knowledge
Ability to analyze and solve complex problems
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this position include close vision and the ability to adjust focus
Benefits
Medical
Dental
Vision
Employee Stock Ownership Plan (ESOP)
401k
Life and AD&D Insurance
Company
Generant Company Inc.
For over 75 years, Generant has designed and manufactured valves, pressure regulators and instrument tube fittings for a wide variety of industries.
Founded in 1930
51-200 employees
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2024-12-19
Company data provided by crunchbase