BC US LLC · 21 hours ago
Client Services Manager
Immokalee, FL
Full-time
Onsite
Senior Level
7+ years expBC US LLC is focused on client relationship management, and they are seeking a Client Services Manager to oversee the Client Services function. The role involves strategic management, growth of client relationships, and ensuring exceptional client experiences while collaborating with cross-functional teams.
Non-profit Organization Management
Hiring Manager
Kevin Ramos
Responsibilities
Lead, manage, and continuously improve the Client Services department to ensure high-quality service delivery and sustained client satisfaction
Develop, implement, and evaluate client service strategies, policies, and processes to support operational efficiency and business growth
Serve as a primary escalation point for complex or high-impact client issues, ensuring timely resolution and relationship preservation
Establish and maintain strong, strategic relationships with key and top-tier clients, including participation in executive-level meetings
Collaborate closely with the Client Services Director, Site Director, Veterinary Director, and other senior leaders to align client needs with operational capabilities
Drive consistent and seamless client experience across all client touchpoints and service channels
Oversee the training, coaching, and professional development of the Client Services team to ensure performance excellence and regulatory awareness
Analyze client service performance metrics, trends, and feedback to inform data-driven decisions and continuous improvement initiatives
Develop and maintain accurate project plans, documentation, and client records to support transparency and accountability
Partner with cross-functional departments (e.g., Operations, Veterinary Services, Finance, QA) to support client requirements and deliver integrated solutions
Identify opportunities to enhance client engagement, expand services, and adapt to evolving client and market needs
Prepare and present regular reports on departmental performance, client satisfaction, risks, and improvement initiatives
Perform other duties as assigned
Provide direct leadership, direction, and oversight for the Client Services team
Establish departmental goals, workflows, and performance expectations aligned with organizational objectives
Conduct constructive, timely performance evaluations and implement development or corrective action plans as needed
Support workforce planning, onboarding, and succession planning within the department
Qualification
Required
Bachelor's degree preferred
Minimum of 7 years of experience in client services, account management, or customer operations, preferably within a life science, biomedical, or regulated environment
Minimum of 3–5 years of people management experience with demonstrated leadership and team-development responsibility
Strong leadership and people-management capabilities
Excellent verbal and written communication skills, including executive-level client interaction
Strategic planning and project management skills
Strong analytical and problem-solving abilities
Proficiency with Microsoft Office Suite and client or project management systems
Excellent time-management, organizational, and prioritization skills
High attention to detail with the ability to manage multiple priorities and deadlines
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds
Preferred
Experience working cross-functionally in complex, compliance-driven organizations preferred
Company
BC US LLC
BC US LLC is based in SW Florida to allow us to operate close to our USA clients. BC US was founded in 2012 in SW Florida.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase