Baylor Scott & White Health · 2 days ago
Product Manager - Business Operation & First Line Products
Dallas, TX
Full-time
Hybrid
Senior Level
5+ years expBaylor Scott & White Health is seeking a Product Manager for Business Operations and First Line Products. The role involves managing a team to improve IT processes and products, driving Agile delivery, and ensuring alignment with organizational goals. Responsibilities include overseeing ITSM processes, maintaining product roadmaps, and facilitating cross-functional collaboration.
FitnessHealth CareMedicalSports
Responsibilities
Participate in Agile ceremonies: sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives
Develop and maintain product roadmaps and prioritize backlog items based on business value
Translate business needs into user stories and acceptance criteria
Promote consistency and operational efficiency across IS through process design and governance
Manage process and technology enhancement priorities and backlog
Hold managed service providers and vendors accountable for delivering support and maintenance for systems across multiple time zones
Gather and analyze data; provide dashboards and reports to leadership; validate KPI integrity
Review implemented processes regularly and initiate improvement efforts
Maintain and at times create there is process and product documentation
Facilitate cross-functional collaboration and stakeholder engagement
Organize and lead ITSM governance and Agile ceremonies
Perform other position-appropriate duties in a professional and courteous manner
Qualification
Required
Bachelor's or 4 years of work experience above the minimum qualification
5 Years of Experience
Deep understanding of Scrum and Kanban; experience in Agile transformation and scaling practices
Roadmap development, backlog prioritization, stakeholder engagement, and value-driven delivery mindset
End-to-end process design, governance, and continuous improvement
Exposure to Public Safety, Environmental Care, Emergency Management, and Building Automation Systems; enterprise IT applications and integrations
Ability to create plans, track milestones, and ensure timely delivery
Strong facilitation, collaboration, and executive communication skills
Proficiency in Jira, Azure DevOps, ServiceNow; familiarity with Azure cloud and Linux environments; data-driven decision-making using dashboards and metrics
Proven ability to manage service providers across multiple time zones and enforce accountability for SLAs and support commitments
5+ years in IT Service Management, Agile product management, or related fields
Prior experience with SDLC, and ServiceNow required
Preferred
Agile (Scrum) preferred
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
H1B Sponsorship
Baylor Scott & White Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (6)
2022 (5)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase