Customer Service Manager - Minneapolis, MN jobs in United States
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Canteen North America · 21 hours ago

Customer Service Manager - Minneapolis, MN

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$56K/yr - $65K/yr
date1+ years exp

Canteen North America is dedicated to enhancing workplace experiences through innovative food and service solutions. The Customer Service Manager will be responsible for client retention, compliance with account standards, and developing sales plans to improve profitability and customer experience.

Food and Beverage

Responsibilities

Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment

Qualification

Customer service experienceRoute managementFood & beverage experienceValid Non-CDL Class C licenseCommunication skillsMaterial handling equipmentLift 50 lbs

Required

3 years driving experience required
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis

Preferred

A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience
Route management, retail and merchandising experience is preferred
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Food & beverage experience

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Company

Canteen North America

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Canteen brings breaktime to everyone.
dateFounded in 1929
location
Charlotte, North Carolina, USA
people-size5001-10000 employees
web-link
http://Canteen.com

Funding

Current Stage
Late Stage

Leadership Team

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Erik Snyder
Chief Executive Officer
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Michael Coffey
Chief Strategy and Innovation Officer
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Company data provided by crunchbase