Canteen North America · 1 week ago
Customer Service Manager (Coffee Services) - Minneapolis, MN
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
$56K/yr - $65K/yr
1+ years expCanteen North America is a company that provides food and service solutions to enhance workplace experiences. They are seeking a Customer Service Manager for Coffee Services to lead customer relationships, drive client loyalty, and support revenue growth through effective management and business development strategies.
Food and Beverage
Responsibilities
Build and maintain strong, long-term relationships with existing customers to ensure satisfaction and loyalty
Lead customers through onboarding, providing ongoing training and support with our full range of products and services
Regularly review customer accounts to understand needs, share updates, and identify opportunities for upselling or cross-selling
Conduct routine account audits to evaluate profitability and ensure return-on-investment standards are met
Qualification
Required
Customer-focused, relationship-driven leader
Champion exceptional customer experiences
Strengthen client loyalty
Support revenue growth through proactive relationship management
Business development
Performance monitoring
Retention strategies
Build and maintain strong, long-term relationships with existing customers
Ensure customer satisfaction and loyalty
Lead customers through onboarding
Provide ongoing training and support with products and services
Regularly review customer accounts to understand needs
Share updates and identify opportunities for upselling or cross-selling
Conduct routine account audits to evaluate profitability
Ensure return-on-investment standards are met
Valid Non-CDL Class C driver's license (or as required by state) with a clean driving record
Strong communication skills
Passion for delivering world-class service
Ability to travel to client sites as needed
Preferred
Bachelor's degree preferred; an associate degree or equivalent combination of education and experience will be considered
Previous coffee or café industry experience is highly desirable
1–2 years of customer service experience, or at least 1 year of related experience
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Canteen North America
Canteen brings breaktime to everyone.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erik Snyder
Chief Executive Officer
Michael Coffey
Chief Strategy and Innovation Officer
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