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GreenState Credit Union · 21 hours ago

Vice President/Branch Manager

Altoona, IA

Full-time

Onsite

Mid, Senior Level

$82K/yr - $96K/yr

5+ years exp

GreenState Credit Union is dedicated to creating lasting value for its members and communities. They are seeking a Vice President/Branch Manager to lead and mentor sales and service teams, ensuring achievement of branch outcomes and business development goals while fostering a diverse and inclusive workplace.

BankingFinanceFinancial Services

Responsibilities

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Supports a diverse and inclusive work environment

Oversees and manages retail branch banking offices, which include sales, service and operations. Includes managing branch staff with functions such as HR, audit, facilities, training and project assignments with the region

Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union

Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace

Responsible for efficient operations through continued assessment and improvements

Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep

Monitors and reports as requested branch activities in key performance areas

Develops and recommends annual branch performance targets in both team and individual expectations

Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence. Coach to maximize these activities to branch loan and deposit goals as well as referrals to our branch partners (Mortgage, Commercial, Wealth Management and Insurance) and other services available to our membership

Create train/develop and coach a successful sales & service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent

Conducts periodic sales and service performance with branch staff. Monitor branch activities and results to insure branch and employee success

Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed

Coordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department

Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback

Promotes the professional development of branch staff through individual and group training

Human Resources responsibilities for personnel supervised including hiring, termination, performance review, salary recommendation, and other personnel issues. Establishes performance goals and assesses annual performance branch staffing requirements

Plays a vital role in enriching the community by participating in community service organizations and /or credit union sponsored events on an annual basis. Works GreenState’s sponsored and other events on or off premise as scheduled

Qualification

Team BuildingBusiness DevelopmentLeadershipCredit Union ExperienceComputer LiteracyInterpersonal SkillsProblem-SolvingConflict Resolution

Required

Must have five years credit union or related experience; a minimum of two years supervisory experience with demonstrated leadership ability and team building skills preferred

High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts

Thorough knowledge of products and services; ensures appropriate application of the credit union's policies and procedures

Ability to network/build relationships to grow business

Interpersonal skills to represent the credit union in a positive way, both internally and externally at all times

Accuracy and attention to detail with proficiency in both oral and written communications

Ability to prioritize work assignments and organize work efficiently to meet established deadlines

Well-developed problem-solving skills and ability to develop conceptual alternatives

Ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, projects, and procedures

Conflict resolution and/or mediation skills

Computer literacy/experience

Reports to work punctually, prepared for scheduled meetings and is an active participant

Ability, availability and willingness to work flexible hours to accomplish workload. Job will require a non-traditional workweek with extra hours including evening and/or weekend duties

High school diploma or the equivalent (e.g. GED)

Must be bondable

Must be registered pursuant to requirements of the S.A.F.E. Act