Apply on Employer Site

Bluebird Kids Health · 1 day ago

Outreach and Engagement Specialist

West Palm Beach, FL

Full-time

Onsite

Entry Level

1+ years exp

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. The Outreach and Engagement Specialist will connect with children and caregivers to enhance engagement and drive improved health outcomes through proactive outreach and support.

Health CareHospital

Responsibilities

Conduct proactive outreach to prospective families to encourage them to join Bluebird Kids Health

Engage with leads generated through marketing campaigns, referrals, and community events, providing information on our services and guiding them through the enrollment process

Collaborate with the marketing team to ensure consistent messaging and promotion of Bluebird Kids Health to prospective patients

Reach out to existing patients to encourage scheduling of well care visits, vaccinations, and other preventive care services

Follow up with patients regarding their plan of care, ensuring they attend recommended appointments, receive necessary follow-up care, and are connected to community resources as appropriate

Identify and engage patients who may have missed appointments or are overdue for follow-up care, using appropriate channels to reconnect with them

Develop and maintain strong relationships with both prospective and current patients, ensuring a positive experience with the practice

Provide exceptional customer service and patient education, addressing any concerns or questions patients may have about their care

Track and report on outreach efforts, outcomes, and key metrics related to patient acquisition and retention

Support patients in navigating Medicaid eligibility and redetermination processes. Provide education and referrals as needed to facilitate access to plan sponsored benefits and services

Work closely with other members of the CARES Center team to ensure smooth patient onboarding and care coordination

Collaborate with clinical teams to understand patient needs and ensure that outreach efforts align with care plans and clinical priorities

Assist in identifying barriers to care and develop strategies to address them, improving patient engagement and health outcomes

Qualification

Healthcare contact center experienceElectronic health records (EHRs)Customer Relationship Management (CRM)Pediatric populations experienceBilingual proficiency (English/Spanish)Communication skillsInterpersonal skillsOrganization skillsTime-management skills

Required

High School diploma or equivalent

1-2 years experience in healthcare contact center

Available to work Monday-Friday 8:00a-5:00p ET

Willing to work some evening and weekend shifts

Strong communication and interpersonal skills, with the ability to effectively build rapport with the children and caregivers that we serve

Excellent organization and time-management skills to effectively manage multiple tasks simultaneously

Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), Customer Relationship Management (CRM) platforms, digital patient engagement tools and productivity tools

Preferred

Bilingual proficiency in English and Spanish is strongly preferred

Experience with pediatric populations is strongly preferred

Benefits

Competitive medical, vision, and dental insurance products.

Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short and long term disability benefits, and other exclusive employee benefits.

Generous paid time off.