Butler Machinery · 3 weeks ago
Service Advisor - Heavy Equipment
Rapid City, SD
Full-time
Onsite
New Grad, Entry LevelButler Machinery is an industry-leading equipment provider with a 70-year presence in the marketplace, seeking a proactive Service Advisor to enhance customer service. The role involves coordinating and scheduling service technicians, invoicing work orders, and communicating with customers regarding job status and quotes.
AgricultureMachinery ManufacturingManufacturingRentalRetailService Industry
No H1B
Hiring Manager
Grant Kendall
Responsibilities
Assigns jobs and work areas to Service Technicians according to their skills and knowledge
Seeks customer feedback proactively, anticipates problems, and responds promptly
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) for upcoming jobs coming into the service department
Responds and follows up to employee issues and concerns
Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)
Advises the Service Manager of all customer complaints
Assists the team in the implementation of Contamination Control Guidelines
Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conducts self in the presence of customers and community in a professional image of Butler Machinery Company
Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set
Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department
Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development
Communicates with and coaches employees on assignments, providing technical expertise as needed
Works within and promotes the vision, mission, and values of BMC
Performs other duties as assigned
Qualification
Required
A High school and/or technical school education or equivalent combination of experience, training, and/or education required
Strong customer service skills
Strong proficiency in efficiently navigating computer and business applications
Solid understanding of construction equipment, systems, and service requirements
Excellent oral and written communication skills
Strong time management skills with the ability to effectively multitask in a fast-paced service environment
Preferred
Previous Heavy Equipment experience is preferred
Benefits
10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
Company
Butler Machinery
Butler Machinery provides solutions in agricultural equipment, construction machineries, trailers, power systems, and light towers.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Solberg
Chief Financial Officer
Amanda Burleson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase