Apply on Employer Site

State of Maine · 1 week ago

Senior Customer Service Representative / Bureau of Motor Vehicles

Augusta, Maine

Full-time

Onsite

Senior Level

$17.30/hr - $24.91/hr

The State of Maine is seeking a Senior Customer Service Representative for the License Information Unit. This role involves providing excellent customer service to assist citizens with driver’s licenses and state ID issuance, handling a high volume of customer interactions, and ensuring operational success.

Art

Responsibilities

Provide excellent customer service to the citizens of Maine by assisting with Driver’s License and State Identification Cards

Processes letters of verification, driving records requests, and address changes

Be part of a team that answers over 500 emails weekly, from outside sources

Review and verify all documentation for driver’s license and state ID issuance

Explain laws relating to obtaining driver licenses and state identification cards

Collect fees by processing transactions using point-of-sale system

Qualification

Customer Service ExcellenceAttention to DetailClear CommunicationProblem-SolvingTeam CollaborationAdaptabilityCommitment to ExcellenceContinuous ImprovementTime ManagementConflict ResolutionEmotional Intelligence

Required

Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component

The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures

Benefits

Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).