Tier 2 Customer Support Specialist jobs in United States
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White Label Storage ยท 1 week ago

Tier 2 Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$21/hr - $23/hr
date2+ years exp

White Label Storage is a premier self-storage management company that provides end-to-end operational oversight. They are seeking a skilled and motivated Tier 2 Customer Support Specialist to resolve complex customer issues, handle escalations, and support internal teams with product knowledge.

ConsultingSelf-Storage
Hiring Manager
James Horne
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Responsibilities

Respond to escalated customer service issues from Tier 1 representatives via phone, email, or chat with professionalism and urgency; occasionally stepping in to provide frontline support
Provide timely and accurate answers to internal support questions from frontline agents
Act as a liaison between tenants and property owners/third-party vendors to efficiently resolve service, maintenance, or other operational issues
Serve as a subject matter expert on company products, services, and systems to support both customers and team members
Investigate and resolve complex service issues by collaborating with cross-functional departments (Sales, Tech Support, Operations, etc.)
Document all customer interactions and issue resolutions accurately in the CRM system
Identify and escalate priority issues or trends to leadership and recommend process improvements
Support the training and development of Tier 1 agents as needed

Qualification

CRM software proficiencyCustomer service experienceEscalation handlingCommunication skillsMultitaskingProblem-solving abilitiesTeam collaboration

Required

2+ years of experience in customer service, preferably in a contact center or fast-paced environment
Strong verbal and written communication skills
Experience handling escalations and de-escalating difficult customer interactions
Proficient in CRM software and other support tools (e.g., Aircall, Hubspot, StorEdge, etc.)
Demonstrated ability to multitask, stay organized, and prioritize effectively
High attention to detail and problem-solving abilities
Ability to work independently and as part of a team

Preferred

Experience in storage management or related industries
Previous Tier 2 support or lead-level customer service experience

Company

White Label Storage

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White Label Storage offers third-party self-storage management solutions, optimizing operations and occupancy for self-storage owners.
location
Brooklyn, New York, USA
people-size11-50 employees
web-link
https://www.whitelabelstorage.com

Funding

Current Stage
Early Stage

Leadership Team

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Alexander Hartman
Co-Founder and COO
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Peter Smyth
Co-Founder
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Recent News

PRWeb
White Label Storage Launches AI Revenue Management Tool to Increase Profitability of Self-Storage Facilities
2025-11-23
PRWeb
White Label Storage Surpasses 200 Self Storage Facilities Under Management
2025-08-13
PRWeb
Storage of America Selects White Label Storage to Manage Multi-State Portfolio
2025-08-06
Company data provided by crunchbase