Goodwill Industries of Greater Nebraska ยท 1 month ago
Customer Service/Production Associate
Grand Island, NE, USA
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $16.25/hrGoodwill Industries of Greater Nebraska is a community-focused organization seeking a Customer Service/Production Associate. The role involves assisting customers, preparing products for sale, managing sales transactions, and maintaining a clean store environment while providing excellent customer service.
Non-profit Organization Management
Responsibilities
Sort, containerize, label and/or otherwise prepare donated items for sale either in the store or via e-commerce, or possible eventual recycling
Salvage product according to procedure and complete corresponding documentation
Accurately check out customers and complete sales transactions at the cash register
Be able to maintain store, including opening and closing when requested by store manager
Keep store and surrounding area in a clean and pleasing appearance/condition with consideration for safety factors involving company employees, donors and the general public
Timely arrival at the workplace and consistent attendance as arranged by the Manager
Maintain a positive image in the community while developing and maintaining an excellent rapport with customers, donors, and other guests of Goodwill Industries of Greater Nebraska
Provide excellent customer service
Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store Specials, etc.) and ask every customer who purchases items, if they would like to round-up their purchase
Follow safety rules and all agency policies and procedures
Document incidents/accidents, supply requirements and other situations as may be required by supervisor. Report information in a timely manner. Maintain necessary paperwork
Perform work activities in conformance to Goodwill Values Statement which includes the values of Respect, Integrity, Compassion, Stewardship, Learning, Teamwork and Entrepreneurial Spirit
Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.)
Encourage and do not hinder in any way an employee making a report pertaining to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury
Ensure no employee is retaliated against in any way as a result of making a report related to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury
Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served
Other duties as assigned
Qualification
Required
Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation
Ability to be independently mobile on all surfaces and situations, to move safely about the work area
The ability to stand/walk a majority of the work day
Visual acuity, depth perception and field of vision within normal range
Have the physical stamina to lift, carry, push, and pull objects weighing up to 50#, frequently up to 25 #
Ability to follow directions of supervisor
Ability to deal with people in an efficient manner
Ability to meet, interact, and cooperate with other workers in a pleasant and friendly manner
Ability to accurately count money and perform cash register functions
Preferred
Experience in a position which requires the providing of excellent customer service desirable
Previous experience in operating a cash register is desirable
Company
Goodwill Industries of Greater Nebraska
Goodwill Industries of Greater Nebraska is a 501(c)(3) non-profit organization provided services and support to over 2,000 people living with disabilities and barriers last year across greater Nebraska.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Curtiss Dill
Chief Executive Officer
Company data provided by crunchbase