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White Label Storage · 19 hours ago

Senior Manager, Customer Success Operations

United States

Full-time

Remote

Senior Level

$95K/yr - $105K/yr

5+ years exp

White Label Storage is a premier self-storage management company with over 250 managed locations nationwide. The Senior Manager of Customer Success Operations will lead field teams to maximize portfolio performance, drive NOI growth, and elevate customer experience while ensuring consistent execution and client satisfaction.

ConsultingSelf-Storage

Hiring Manager

James Horne

Responsibilities

Manage, coach, and support a high-performing team of Site Managers across multiple markets

Drive accountability for performance metrics, NOI, and customer experience goals

Conduct regular 1:1s, performance reviews, and development planning for the team

Step in to support escalations, coverage gaps, or critical account needs when necessary

Promote a leadership culture rooted in ownership, data-driven decisions, and partnership

Ensure Site Managers are proactive in managing performance, identifying opportunities, and staying ahead of issues across all service lines

Reinforce SOPs related to move-ins, rate management, customer communication, BOG management, daily operations and other services

Leverage HubSpot to track site performance, document actions, and use customer health scores to guide next steps and follow-through

Identify and support portfolio growth opportunities, including owner expansions and performance improvement strategies

Qualification

Multi-site leadershipOperational excellenceCustomer lifecycle managementTeam coachingHubSpotCross-functional collaborationGoogle WorkspaceSlackSaaS familiarityService delivery platformsCommunicationFast-paced environment