Certified Group ยท 19 hours ago
Director of Revenue Operations
New York, NY
Full-time
Onsite
Director/Executive
8+ years expCertified Group is seeking a Director of Revenue Operations to optimize their revenue engine by aligning Marketing, Sales, and Customer Service through a data-driven operating model. This role focuses on designing and improving systems and processes that drive scalable revenue growth while collaborating with commercial leadership to enhance performance across the customer lifecycle.
BiotechnologyConsultingProduct Research
Responsibilities
Design, build, and continuously optimize the end-to-end revenue operations framework across Marketing, Sales, and Customer Success
Own lifecycle process design, including lead management, segmentation, handoffs, SLAs, funnel definitions, and governance
Establish standardized data models, controls, and reporting structures to deliver accurate, full-funnel visibility
Lead revenue forecasting and pipeline governance; partner with Operations to align demand planning, laboratory capacity, turnaround times, and account coverage models
Own CRM strategy and execution, including architecture, automation, integrations, and data quality (Salesforce preferred)
Drive continuous improvement of sales processes to increase productivity, improve targeting, raise conversion rates, and shorten sales cycles
Partner closely with Finance to align on forecast accuracy, revenue modeling, and performance-to-plan insights
Collaborate with Commercial and Finance leadership on pricing strategy, discount governance, deal structuring, and margin optimization to support profitable growth
Oversee Inside Sales and SDR operations to ensure effective lead qualification, throughput, and conversion
Implement data-driven KPIs, productivity dashboards, and workflow optimization to maximize top-of-funnel efficiency
Standardize operating rhythms, playbooks, and coaching frameworks to drive consistent, repeatable performance
Develop and scale revenue enablement programs that equip customer-facing teams with the tools, training, and content needed to perform
Build structured onboarding, role readiness milestones, and continuous development programs tied directly to revenue performance outcomes
Ensure strong cross-functional alignment across Marketing, Sales, and Customer Service to deliver a seamless customer experience
Own all revenue analytics, including KPIs, funnel metrics, forecasting models, pricing insights, and executive dashboards
Evaluate pipeline health, conversion trends, segment performance, and campaign effectiveness to identify growth opportunities
Analyze price realization, discounting behavior, deal economics, and margin performance to identify revenue leakage and optimization opportunities
Provide strategic insights and recommendations to the VP of Commercial and executive leadership to guide GTM strategy and investment decisions
Lead annual and quarterly planning processes, including target setting, budgeting, scenario modeling, and resource allocation
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field; MBA preferred
8+ years of experience in Revenue Operations, Sales Operations, or a related revenue-focused leadership role
Proven success building and scaling revenue systems, processes, forecasting models, and pricing governance in complex or high-growth environments
Deep expertise in CRM platforms (Salesforce preferred), including automation, reporting, integrations, and data governance
Strong analytical capabilities with the ability to translate insights into clear, actionable recommendations
Demonstrated ability to influence cross-functional leaders and executive stakeholders
Strong understanding of full-funnel GTM operations, pricing and discount management, enablement strategies, and revenue optimization best practices
Preferred
MBA preferred
Salesforce preferred
Company
Certified Group
Certified Group offers testing and regulatory consulting for food, cosmetics, OTC products, and dietary supplements.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Bosse
CEO
Doug Shepard
Chief Financial Officer
Recent News
2025-09-10
Company data provided by crunchbase