Paycom · 1 day ago
Client Success Manager - Collegiate
Oklahoma City, OK
Full-time
Onsite
Mid LevelPaycom is a fast-growing S&P 500 software company in the HR industry, seeking a Client Success Manager to enhance client retention and success. The role involves managing client portfolios, providing tailored solutions, and driving the adoption of Paycom's HR technology while delivering exceptional customer service.
Human ResourcesSoftware
No H1B
Responsibilities
Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach
Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting
Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI
Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships
Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health
Ensure 100% accuracy in payroll processing for all assigned accounts
Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support
Qualification
Required
Eligible to work in the United States
Experience in customer success or account management
Strong problem-solving skills
Ability to provide tailored solutions and strategic insight
Experience with HR technology
Ability to manage a portfolio of clients
Expertise in configuration and subject matter across Paycom modules
Ability to analyze client interactions and account data
Experience in driving client adoption of software and services
Ability to coordinate with internal departments
Ensuring accuracy in payroll processing
Commitment to continuous learning and staying updated on relevant legislation
Benefits
Achievement recognition program
$1-per-pay-period health insurance
Paid vacation, sick, bereavement, holiday and personal days
401(k) with matching
Employee stock purchase program
Financial wellness tools
Paid family leave programs
Pet insurance
Identity theft and privacy protection plan
Caregiver specialist and family-forming benefits
Mental health and well-being benefits
Award-winning learning and development programs
Company
Paycom
Paycom specializes in Human Capital Management, providing software that simplifies things and reduces costs.
Founded in 1998
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-04-15IPO
Leadership Team
Chad Richison
President and CEO
Shane Hadlock
Chief Client Officer and Chief Technology Officer
Recent News
The Motley Fool
2026-01-05
The Journal Record
2026-01-03
Business Wire
2025-12-24
Company data provided by crunchbase